# Fixing Missing Student in SmartPass

#### Overview

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SmartPass syncs student and staff accounts from Google OUs. There are some situations where a student's account may have manually been moved to a different OU and forgotten about over time (e.g. *Google Only OU, Chromebook Take Home OU*), making it so that SmartPass can't find their Google account.

#### Instructions

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**1**. Confirm that the student is not in the expected Google OU. Their expected OU should reflect their primary location in RapidIdentity. In this case, the student currently attends a middle school, but they were manually moved into the '*Chromebook Take Home*' OU when they were attending an elementary school.

<table border="1" id="bkmrk--1" style="border-collapse: collapse; width: 44.1975%;"><colgroup><col style="width: 100%;"></col></colgroup><tbody><tr><td>[![image.png](https://wiki.sumnersd.org/uploads/images/gallery/2023-10/scaled-1680-/8B2nWQffZnBu5Iyh-image.png)](https://wiki.sumnersd.org/uploads/images/gallery/2023-10/8B2nWQffZnBu5Iyh-image.png)

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**2**. Disable the '*Override OU*' flag on the student's RapidIdentity account, then save it. This will automatically recalculate the account's Google OU and move their account accordingly.

<p class="callout info">Ensure that the **Sync To Google** flag is enabled too</p>

<table border="1" id="bkmrk--2" style="border-collapse: collapse; width: 46.0494%; height: 361px;"><colgroup><col style="width: 100%;"></col></colgroup><tbody><tr><td>[![ri-disable-override-ou.gif](https://wiki.sumnersd.org/uploads/images/gallery/2023-10/aoM3ddd16K4PBrOB-ri-disable-override-ou.gif)](https://wiki.sumnersd.org/uploads/images/gallery/2023-10/aoM3ddd16K4PBrOB-ri-disable-override-ou.gif)</td></tr></tbody></table>

**3**. SmartPass will now pull the student's Google account during the next scheduled sync (*typically around 4PM*).