⚠️ Support Bulletins

Import notifications and updates from the Technology Services team regarding SBLSD systems.

2023.07.26 - RapidIdentity Maintenance

This maintenance period has ended

Technology Services will be implementing upgrades to the SBLSD account automation and sync pipelines in RapidIdentity between 7/28 - 7/29. This process may take between 12-24 hours.

Impacted Areas During the Upgrade Process

2023.08.14 - Rostered Application Issues

This issue has been resolved as of 9/06/23

Technology Services is currently working with NWRDC to address a bug in Skyward that is causing an issue with staff and
student account exports. Expect additional syncing delays for rostered applications.

Updates

9/06/23 11:20AM

  • This issue has been resolved


9/05/23 8:30AM

  • Skyward believes they have identified the issue. We will be able to determine whether or not the fix works as expected tomorrow morning.


8/21/23 8:13AM

  • WSIPC has escalated the issue to Skyward for assistance


8/18/23 8:40AM

  • WSIPC has isolated the issue and is testing a fix


8/15/23 9:05AM

  • The issue appears to be impacting student account exports as well


8/14/23 11:37AM

  • NWRDC has escalated this issue to WSIPC



Some platforms may be receiving incorrect or outdated rosters and account information. Affected applications include:

2023.09.28 - Skyward Outage

Updates

9/28/23 5:03PM

  • This issue has been resolved.
9/28/23 9:57AM

  • WSIPC has identified a probable cause for the outage and is working on a fix.
  • This outage affects all Skyward SMS 2.0 districts in WA. 
9/28/23 9:57AM

  • Skyward is currently experiencing an outage across all districts. The issue has been escalated to WSIPC.