⚠️ Support Bulletins

• 2023.07.26 - RapidIdentity Maintenance
• 2023.08.14 - Rostered Application Issues
• 2023.09.28 - Skyward Outage

2023.07.26 - RapidIdentity Maintenance

This maintenance period has ended

Technology Services will be implementing upgrades to the SBLSD account automation and sync pipelines in RapidIdentity between 7/28 - 7/29. This process may take between 12-24 hours.

Impacted Areas During the Upgrade Process

• 2FA
  • You might not receive a 2FA prompt (only applies to users who have 2FA enabled)
• SSO
  • SSO to certain applications might not work correctly
  • You should still be able to access Google services (Gmail, Drive, Calendar, etc.) without any interruptions
• Account claiming
  • Claiming accounts may not work
• Password resets
  • You may be unable to reset your password.
• Account syncing
  • New accounts will not be provisioned
  • Existing accounts will not be updated or synced
• Group syncing
  • Changes to email group memberships will not be synced
• Waivers system
  • Reviewers will be unable to access the waiver system admin panel
  • Skyward data will be unavailable
  • Student ID matching will not be performed when a waiver is submitted 
• Technology support
  
  • The Technology Services team will be unable to manually update accounts or change passwords until the upgrade is complete

2023.08.14 - Rostered Application Issues

This issue has been resolved as of 9/06/23

Technology Services is currently working with NWRDC to address a bug in Skyward that is causing an issue with staff and
student account exports. Expect additional syncing delays for rostered applications.

Updates

9/06/23 11:20AM This issue has been resolved 9/05/23 8:30AM Skyward believes they have identified the issue. We will be able to determine whether or not the fix works as expected tomorrow morning. 8/21/23 8:13AM WSIPC has escalated the issue to Skyward for assistance 8/18/23 8:40AM WSIPC has isolated the issue and is testing a fix 8/15/23 9:05AM The issue appears to be impacting student account exports as well 8/14/23 11:37AM NWRDC has escalated this issue to WSIPC

Some platforms may be receiving incorrect or outdated rosters and account information. Affected applications include:

• AgileMind
• Clever
  • Amplify
  • Cengage Online Resources
  • DreamBox Math
  • Formative
  • Great Minds
  • i-Ready
  • IXL
  • Lab Aids
  • Lexia Core5
  • Lexia English
  • Lexia PowerUp
  • McGraw Hill
  • myLexia
  • Pearson - aimswebPlus
  • Remind
  • Sapling Learning
  • Savvas
  • Sora by OverDrive
  • SpringBoard
  • Typing Agent
  • Zearn
• Follett Destiny
• Google Classroom
• HMH
• PBISApps SWIS
• PeachJar
• Read180
• Securly
• WELNET - Focused Fitness

2023.09.28 - Skyward Outage

Updates

9/28/23 5:03PM This issue has been resolved. 9/28/23 9:57AM WSIPC has identified a probable cause for the outage and is working on a fix. This outage affects all Skyward SMS 2.0 districts in WA.  9/28/23 9:57AM Skyward is currently experiencing an outage across all districts. The issue has been escalated to WSIPC.