# ⚠️ Support Bulletins

Import notifications and updates from the Technology Services team regarding SBLSD systems.

# 2023.07.26 - RapidIdentity Maintenance

<p class="callout success">This maintenance period has ended</p>

<p class="callout danger">Technology Services will be implementing upgrades to the SBLSD account automation and sync pipelines in RapidIdentity between 7/28 - 7/29. This process may take between 12-24 hours.</p>

#### Impacted Areas During the Upgrade Process

- **2FA**
    - You might not receive a 2FA prompt (*only applies to users who have 2FA enabled*)
- **SSO**
    - SSO to certain applications might not work correctly
    - You should still be able to access Google services (*Gmail, Drive, Calendar, etc.*) without any interruptions
- **Account claiming**
    - Claiming accounts may not work
- **Password resets**
    - You may be unable to reset your password.
- **Account syncing**
    - New accounts will not be provisioned
    - Existing accounts will not be updated or synced
- **Group syncing**
    - Changes to email group memberships will not be synced
- **Waivers system**
    - Reviewers will be unable to access the waiver system admin panel
    - Skyward data will be unavailable
    - Student ID matching will not be performed when a waiver is submitted
- **Technology support**  
    
    - The Technology Services team will be unable to manually update accounts or change passwords until the upgrade is complete

# 2023.08.14 - Rostered Application Issues

<p class="callout success">This issue has been resolved as of 9/06/23</p>

<p class="callout danger">Technology Services is currently working with NWRDC to address a bug in Skyward that is causing an issue with staff and   
student account exports. Expect additional syncing delays for rostered applications.</p>

#### Updates

<table border="1" id="bkmrk-8%2F14%2F23-11%3A37am-nwrd" style="border-collapse: collapse; width: 100%;"><colgroup><col style="width: 99.8765%;"></col></colgroup><tbody><tr><td>##### 9/06/23 11:20AM

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- This issue has been resolved

##### 9/05/23 8:30AM

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- Skyward believes they have identified the issue. We will be able to determine whether or not the fix works as expected tomorrow morning.

##### 8/21/23 8:13AM

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- WSIPC has escalated the issue to Skyward for assistance

##### 8/18/23 8:40AM

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- WSIPC has isolated the issue and is testing a fix

##### 8/15/23 9:05AM

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- The issue appears to be impacting student account exports as well

##### 8/14/23 11:37AM

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- NWRDC has escalated this issue to WSIPC

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Some platforms may be receiving incorrect or outdated rosters and account information. Affected applications include:

- AgileMind
- Clever 
    - Amplify
    - Cengage Online Resources
    - DreamBox Math
    - Formative
    - Great Minds
    - i-Ready
    - IXL
    - Lab Aids
    - Lexia Core5
    - Lexia English
    - Lexia PowerUp
    - McGraw Hill
    - myLexia
    - Pearson - aimswebPlus
    - Remind
    - Sapling Learning
    - Savvas
    - Sora by OverDrive
    - SpringBoard
    - Typing Agent
    - Zearn
- Follett Destiny
- Google Classroom
- HMH
- PBISApps SWIS
- PeachJar
- Read180
- Securly
- WELNET - Focused Fitness

# 2023.09.28 - Skyward Outage

#### Updates

<table border="1" id="bkmrk-8%2F14%2F23-11%3A37am-nwrd" style="border-collapse: collapse; width: 100%;"><colgroup><col style="width: 99.8765%;"></col></colgroup><tbody><tr><td>##### 9/28/23 5:03PM

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- This issue has been resolved.

##### 9/28/23 9:57AM

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- WSIPC has identified a probable cause for the outage and is working on a fix.
- This outage affects all Skyward SMS 2.0 districts in WA.

##### 9/28/23 9:57AM

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- Skyward is currently experiencing an outage across all districts. The issue has been escalated to WSIPC.

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