Technology Guides for Staff & Students

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⚠️ Support Bulletins

Import notifications and updates from the Technology Services team regarding SBLSD systems.

⚠️ Support Bulletins

2023.07.26 - RapidIdentity Maintenance

This maintenance period has ended

Technology Services will be implementing upgrades to the SBLSD account automation and sync pipelines in RapidIdentity between 7/28 - 7/29. This process may take between 12-24 hours.

Impacted Areas During the Upgrade Process

⚠️ Support Bulletins

2023.08.14 - Rostered Application Issues

This issue has been resolved as of 9/06/23

Technology Services is currently working with NWRDC to address a bug in Skyward that is causing an issue with staff and
student account exports. Expect additional syncing delays for rostered applications.

Updates

9/06/23 11:20AM
  • This issue has been resolved


9/05/23 8:30AM
  • Skyward believes they have identified the issue. We will be able to determine whether or not the fix works as expected tomorrow morning.


8/21/23 8:13AM
  • WSIPC has escalated the issue to Skyward for assistance


8/18/23 8:40AM
  • WSIPC has isolated the issue and is testing a fix


8/15/23 9:05AM
  • The issue appears to be impacting student account exports as well


8/14/23 11:37AM
  • NWRDC has escalated this issue to WSIPC


Some platforms may be receiving incorrect or outdated rosters and account information. Affected applications include:

⚠️ Support Bulletins

2023.09.28 - Skyward Outage

Updates

9/28/23 5:03PM
  • This issue has been resolved.
9/28/23 9:57AM
  • WSIPC has identified a probable cause for the outage and is working on a fix.
  • This outage affects all Skyward SMS 2.0 districts in WA. 
9/28/23 9:57AM
  • Skyward is currently experiencing an outage across all districts. The issue has been escalated to WSIPC.

Account Automation

Core

Core systems represent the basis for school district user accounts.

System SSO Rostering Notes
Active Directory
Y Used for accessing school district PCs
Google Y Y Used for district email, cloud storage, calendars, etc.
RapidIdentity Y Y Used for SSO, 2FA, security, etc.


Platforms

The following platforms have custom SSO/rostering functionality provided via RapidIdentity.

System SSO Rostering Notes
Adobe Y

AgileMind
Y
Clever Y Y
CogAT

*Annual data extract
Blackboard Y Y
Follet Destiny Y Y
Google Classroom
Y
HMH Y Y
KACE Y

MAP
Y *Data extracts automatically forwarded to another department which handles rostering manually
PBISApps SWIS
Y
PeachJar
Y
Read180/System44
Y
Securly
Y
Versatrans
Y
WELNET - Focused Fitness Y Y
Zoom Y


Clever Applications

Applications which are specifically accessible and rostered via Clever.

System SSO Rostering Notes
Amplify Y Y
Cengage Online Resources Y

DreamBox Y Y
i-Ready Y Y
Imagine Language & Literacy Y Y *No data shared; pending implementation
IXL Y Y
Kuder Navigator Y Y
Lab Aids Y

Lab-Aids Portal Y Y
Lexia Core5 Y Y
Lexia English Y Y
Lexia PowerUp Y Y
myLexia Y Y
NWEA MAP Growth
Y *No data shared; pending implementation
Pearson - aimswebPlus Y Y
Remind Y Y
Sapling Learning Y Y
Savvass EasyBridge Y

Sora by OverDrive Y

SpringBoard Y Y
Turnitin Y
*No data shared; pending implementation
Typing Agent Y Y
Zearn Y Y

Gmail

Gmail

How to Identify Phishing Emails

Gmail

How to Report Phishing Emails

Gmail Inbox

To use the PAB add-on in your online inbox, follow the instructions below.

  1. Open an email and click on the PAB icon in the add-on menu.


    Important

    Make sure to use the PAB icon found in the add-on menu in your Google inbox. It is the phish hook icon located on the right side of your Google inbox.

  2. Click the blue Phish Alert button to report the email.
  3. Once the confirmation message appears, click the back arrow to go back to your inbox. Please note that the email will be moved to the Trash folder once you report the email.

    Note: If you're viewing an email in split pane mode, the back arrow is not available. You can change your Gmail inbox settings to make the back arrow visible. You can also click Inbox or your browser's back arrow to go back to your inbox.


Gmail Mobile

To use the PAB add-on from your mobile device, follow the instructions below.

    1. On an open email, scroll to the bottom of the screen and locate the available add-ons section.
    2. Click on the phish hook icon and scroll down to the bottom of the screen to access the PAB.
    3. Click the blue Report This Suspicious Email button to report the email.
    4. If enabled, you will see a confirmation message and the email will be moved to your Trash folder.
    5. Click the back arrow to return to your inbox.

This will remove the suspicious email from your account and report it to the Networking Team and Google.

Google Calendar

Google Calendar

Managing Google Calendar Membership

Requirements

Accessing Calendar Sharing Settings

1. Access Google Calendar at https://calendar.google.com/

2. Locate the "My calendars" section on the left side of the page.

3. Click the '⋮' button next to the name of the calendar you want to edit.

image-1658863797503.png

4. When the pop-up menu appears, click the Settings and sharing option

5. Locate the Share with specific people section

     

    Adding Members

    1. Click the '+ Add People' button

    2. Search for a user by their email address or name

    3. Select the permission level that the new user should have

    4. Click the Send button

    The user will receive an email inviting them to join the calendar.

      Removing Members

      1. Locate the user you want to remove from the calendar

      2. Click the '✕' button on the right side

      image-1658864273972.png

        Editing Permissions for an Existing Member

        1. Locate the user who you want to change permissions for

        2. Open the drop-down box on the right side, then select a new permission level

        image-1658864273972.png

          Permission Levels

          Access permission

          Internal name

          What others can do

          See only free/busy (hide details)

          		 freeBusyReader
          • Check when your calendar is booked and when it has free time, but not the names or details of your events.

          See all event details

          		 reader
          • Find details for all events except those marked as private.
          • Find the time zone setting for the calendar.
          • Subscribe to email alerts when events are created, changed, cancelled, RSVPed to, or coming up.

          Make changes to events

          		 writer
          • Find details for all events, including private ones.
          • Add and edit events.
          • Restore or permanently delete events from the calendar’s trash.
          • Find the time zone setting for the calendar.
          • Subscribe to email alerts when events are created, changed, cancelled, RSVPed to, or coming up.

          Make changes & manage sharing

          		 owner
          • Find details for all events, including private ones.
          • Add and edit events.
          • Restore or permanently delete events from the calendar’s trash.
          • Find the time zone setting for the calendar.
          • Change sharing settings.
          • Subscribe to email alerts when events are created, changed, cancelled, RSVPed to, or coming up.
          • Permanently delete the calendar.

          Supplemental Documentation

          1. https://support.google.com/calendar/answer/37082
          2. https://support.google.com/calendar/answer/37100

          Google Classroom

          Google Classroom

          LittleSIS Teacher Review

          LittleSIS Teacher Review gives teachers the ability to opt-in to automated Google Classroom provisioning/rostering and provides functionality to more effectively manage automation of Google Classrooms.

          Teacher Review can be accessed at https://sync.littlesis.app/teacher-review. For the best experience, Teacher Review should be accessed from a computer with Google Chrome.

          Teacher Review Landing Page

          image-1659548206876.png

          On the left side you will see invitations to automatically create and roster Google Classrooms for your classes during the upcoming semester.

          On the right side, the Your Active Classrooms tab lists Google Classrooms which you already own, whether they were created manually or automatically. The Scheduled Actions tab is where you will finalize your decision to accept/decline any assigned classes.

          You can verify the accuracy of your assigned class' rosters by clicking the image-1659549323241.png  button on the top right of the class, then selecting the View Roster option.

          image-1659549413154.png


          Merging Assigned Classes

          Due to technical limitations, it's possible that you may have an individual section which spans multiple terms (or the duration of the school year) but Teacher Review interprets the academic session in such a way that it proposes creating multiple unique Google classrooms for that section. If this occurs, you can simply merge multiple assigned classes into a single Google Classroom.

          https://amplifiedlabs.zendesk.com/hc/en-us/articles/4402182466451-Review-and-Merge-Assigned-Classes-With-Teacher-Review


          Linking an Assigned Class to an Existing Google Classroom

          If you have already started preparing a Google Classroom prior to receiving a Teacher Review invite, you can still opt-in to automated rostering without having to redo anything! To do so, you will simply link the Teacher Review assigned class to your existing Google Classroom.

          https://amplifiedlabs.zendesk.com/hc/en-us/articles/4402160354707-Link-a-SIS-Class-to-an-Existing-Active-Google-Classroom-Class


          Accepting an Assigned Class

          Accepting an assigned class will automatically provision and roster the Google Classroom using enrollment data from Skyward. The Google Classroom roster will be automatically synced with Skyward data every 24 hours throughout the academic session.

          1. Click the ACCEPT button on the assigned class(es) on the left side of the page.
          2. On the right side of the page, select the Scheduled Actions tab.
          3. When you are ready to finalize your decision, click the FINISH SCHEDULED ACTION button in the Scheduled Actions tab on the left side of the page.
          4. All accepted assigned classes will have their Google Classrooms created almost immediately. You can verify that the process succeeded by accessing classroom.google.com while logged in to your SBLSD account.


          Declining an Assigned Class

          Declining an assigned class will prevent a Google Classroom being automatically created or managed for that class. This is effectively an opt-out action.
          NOTE: If you decline automatic provisioning/rostering, you will be responsible for manually creating your Google Classrooms and maintaining their rosters throughout the year.

          1. Click the DECLINE button under the assigned class(es) on the left side of the page.
          2. On the right side of the page, select the Scheduled Actions tab.
          3. When you are ready to finalize your decision, click the FINISH SCHEDULED ACTION button in the Scheduled Actions tab on the left side of the page.


          Supplemental Reference

          Google Drive

          Google Groups

          Google Groups

          Managing Google Group Membership

          Requirements

          Accessing the Group Membership List

          1. Access Google Groups at https://groups.google.com/

          2. Locate the group you want to manage and click the "⚙" (Group settings) button

          image-1658872149518.png

          3. Select the People > Members option from the menu on the left

          image-1658872327340.png


          Adding Members

          1. Click the image-1658872516324.png button at the top of the page

          2. In the pop-up window, search for users to add as members, manager, or owners. You can add multiple users to the group at the same time.

          3. Click the Add Members button at the bottom of the pop-up window to finish.

          Removing Members

          1. Hover over the profile icon of each user you intend to delete and select the checkbox that appears

          2. Once one or more users are selected, select the "⊝" button near the top right of the page

          image-1658872840596.png

          3. Click the Ok button in the pop-up window that appears

          Editing Permissions for an Existing Member

          managing-google-group-perms.gif

          1. Click on the role dropdown of the user who you want to update permissions for

          2. Select a new role for the user (Owner, Manager, or Member)

          Supplemental Documentation

          1. https://support.google.com/groups/answer/2464975
          2. https://support.google.com/groups/answer/2465464

          RapidIdentity

          RapidIdentity

          How to Claim Your Account

          Overview of Account Claiming

          Claiming a RapidIdentity account is a process which involves the following:

          1. Proving ownership of the account via a claim code
          2. Agreeing to the SBLSD's Acceptable Use Policy (AUP)
          3. Setting a new password
          4. (Optionally) Setting challenge questions which are used in the event you forget your password.


          Claim Codes

          A claim code is a token which the owner of the account has knowledge of and is used to prove that the person accessing an account is the owner of it. For SBLSD accounts, the claim code is based on your employee ID or student ID.

          Staff Claim Codes

          For district staff, the claim code is your employee ID (the same as your printer code). If you don't know your employee ID, follow these steps to find it:


          1          . Login to Skyward and go to Employee Access

          2. Click Employee Information > Personal Information

          3. Click Reports > My Own Info

          4. Select EMPLOYEE NAME ID and click the Print button (this will not send anything to a physical printer).

          5. When Request Complete is shown, you can click View Report to see your employee ID.

          Student Claim Codes

          For students, the claim code is your student ID with leading zeroes if your ID is under 8 characters long. For example:

          Student ID Claim Code
          0123456 00123456
          1234567 01234567


          New Password Requirements

          Students

          Minimum Length

          • >= 8 characters
          Staff

          Minimum Length

          • >= 12 characters

          At least 3 of the following:

          • Minimum 1 uppercase letter
          • Minimum 1 lowercase letter
          • Minimum 1 number
          • Minimum 1 special character


          Claiming Your Account

          Windows

          1. Open the Chrome browser

          2. Navigate to https://sblsd.us001-rapididentity.com/

          3. At the RapidIdentity login screen, click the Claim Account button.

          image-1664399207560.png

          4. Click on the dropdown list and select the claim policy that applies to you, then click the Next button

          image-1664399653376.png

          5. On the following page, enter your email address and claim code. Agree to the Acceptable Use Policy, then click the Next button

          image-1664399931925.png

          6. Set your new password (refer to the New Password Requirements section for the minimum requirements), then click the Next button. This will be the password you use to log in to RapidIdentity, Google, and SBLSD Windows devices going forward.

          image-1664400133664.png

          7. (Optional, but recommended) Set answers to at least 3 challenge questions, then click the Next button. If you would prefer to set challenge questions later, click the Skip button.

          image-1664400294970.png



          Chromebook

          1. On the ChromeOS login screen, click the Add Person button located near the bottom left of the screen. 

          2. If prompted by a white message box, click Next

          3. Proceed from step 3 of the instructions in the Windows section.

          RapidIdentity

          How To Setup 2FA

          These instructions have been migrated to the Technology Services department's new documentation platform. Please refer to this link for up-to-date instructions and information regarding MFA. The content on this page is no longer maintained and will be removed in the near future.

          Two-Factor Authentication Methods

          The Technology Services department officially recommends the TOTP method for staff - we consider it the most balanced option in terms of security and convenience

          Name Description Requirements
          SMS A temporary code is delivered to your phone via text message
          • A mobile phone
          • A mobile phone number entered in your RapidIdentity profile
          ⭐ TOTP (time-based one-time password) A temporary code which is continuously generated by an app on your phone
          • A mobile phone
          • An authenticator app such as Google Authenticator installed on your phone
          WebAuthn A USB security key which is plugged in to your device
          • A physical hardware key, such as a YubiKey

          How to Edit Your RapidIdentity Profile

           

           

           

           

          1. Log in to RapidIdentity

          2. Click on your name in the top-right corner

          3. Select Profile Settings from the dropdown 

          4. Click the Edit button

          5. Make any changes according to the instructions for your preferred authentication method below

          6. Click the Save button

          		 wiki-mfa.gif

          Authentication Method Setup Instructions

          TOTP

          TOTP Instructions

          1. Select TOTP from the Authentication Method dropdown, then click the Save button

          wiki-mfa-authentication-method-totp.gif

          2. Log out of RapidIdentity, then log back in

          image.png

          3. After entering your credentials, you will receive the following prompt

          image-1659645650053.png

          4. Open the Google Authenticator app on your phone. Select the Scan a QR code option, then scan the QR code displayed by RapidIdentity

          5. Google Authenticator will add the account and begin generating one time codes

          image-1659646073387.png

           6. In RapidIdentity, type in the code with is currently shown by Google Authenticator, then click the Go button

          image-1659646158354.png

          7. Success! Now you will be prompted to enter a code from Google Authenticator when you log in to RapidIdentity


          SMS

          SMS Instructions

          1. Update the Mobile Number field near the top of your profile. Ensure it is an up-to-date number where you will be receiving your one-time code.

          wiki-mfa-sms-attribute.gif

          2. Select SMS from the Authentication Method dropdown, then click the Save button

          wiki-mfa-authentication-method-sms.gif

          3. Log out of RapidIdentity, then log back in

          image.png

          4 . After entering your credentials, you will receive the prompt below

          image-1668810219130.png

          5. Open your cell phone and view your text messages. You should receive a message immediately after seeing the screen above. Enter the code provided into the SMS Authentication box shown previously. This is a one-time access code that can not be reused. You will receive a new code every time you log in.

          image-1668811850705.png

          6. Success! You will now be prompted for an access code when you log in to RapidIdentity


          WebAuthn

          WebAuthn Windows Instructions

          1. Select WebAuthn from the Authentication Method dropdown, then click the Save button

          wiki-mfa-webauthn-attribute.gif

          2. Log out of RapidIdentity, then log back in

          image.png

          3. After entering your credentials you should receive the following prompt

          mfa-webauthn-setup-prompt.png

          4. Plug your YubiKey in to a free USB port on your device

          5. Select the Security Key option on the Choose where to save this passkey prompt


          6. Click the Next button

           

          7. Click the OK button on the Security key setup prompt

           

          8. Touch the button on your YubiKey

           

          9. Click the OK button on the Passkey saved prompt

           

          10. Success! Now you will be prompted to insert and tap your YubiKey when you log in to RapidIdentity

          		 wiki-mfa-webauthn-prompts.gif
          RapidIdentity

          How To Reset Your Password

          If You Are Able To Login

          1. Login to RapidIdentity

          2. In the top-right corner, click on your name. A drop-down menu will appear.

          3. Click the Change Password button in the drop-down menu

          image.png

          4. Follow the prompt to set a new password

          image.png

          5. Click the Save button

          If You Are Unable To Login

          1. Go to the RapidIdentity login page

          2. Click the Need help? link above the username field

          image.png

          3. Click the Forgot My Password button

          image.png

          4. Follow the prompt to set your new password

          RapidIdentity

          How to Print Login QR Badges For Students

          These instructions have been migrated to the Technology Services department's new documentation platform. Please refer to this link for up-to-date instructions and information regarding printing login QR badges. The content on this page is no longer maintained and will be removed in the near future.

          Requirements

          1. One of the following RapidIdentity roles: District QR Badge Manager, Building Account Manager


          Instructions

          1. Log in to RapidIdentity

          2. Navigate to the People module

          image.png

          3. Select one of the following profile views depending on your access level: All Students - QR or My Building's Students

          image.png

          4. Search for the student you want to print a QR badge for. You can search by name, username, email, grade level, or student ID.

          Wildcard searches are supported using the * character. For example:
          - To search for students who have the word "Tim" in their name, search for *tim*
          - To search for students whose name begins with "Tim", search for tim*
          - To search for students whose name ends with "othy", search for *othy
          All other searches must be an exact match on a field. Searching for tim will not return any students named "Timothy".

          5. Right click on the student result and click the Generate QR Code option from the context menu

          image.png

          6. Select the QR Login option, then click the View button

          image.png

          7. RapidIdentity will open a new page with the generated QR code. From here you can adjust the layout of the QR badge (if needed) and print it.

          image.png
          RapidIdentity

          How to Manage Student Accounts

          These instructions have been migrated to the Technology Services department's new documentation platform. Please refer to this link for up-to-date instructions and information regarding student account management. The content on this page is no longer maintained and will be removed in the near future.

          Requirements

          1. One of the following RapidIdentity roles: District QR Badge Manager, Building Account Manager
          2. OR be the primary teacher of a class with active student enrollments


          Searching For Student Accounts

          1. Log in to RapidIdentity

          2. Navigate to the People module

          image.png

          3. Select one of the following profile views depending on your access level

          Profile View Name Description Requirement
          All Students - QR

          This view is exclusively used at the district level for managing QR badges. Returns all students.

          		 District QR Badge Manager role.
          🏫 My Building's Students

          This view is intended for use by building administrators and librarians. It will show students who share a common location assignment with you.

          		 Building Account Manager role.
          🎓 My Students

          This view is intended for use by teachers. It will show students who are enrolled in your class(es).
          1. Be the primary teacher of a Skyward class with at least 1 active student enrollment

          image.png

          4. Search for a student. You can search by name, username, email, grade level, primary location, or student ID.

          Wildcard searches are supported using the * character. For example:

          • To search for students who have the word "Tim" in their name, search for *tim*
          • To search for students whose name begins with "Tim", search for tim*
          • To search for students whose name ends with "othy", search for *othy

          All other searches must be an exact match on a field. Searching for tim will not return any students named "Timothy".


          Viewing Account Details

          1. Right click on a student result and click the View Details option from the context menu

          The information available for student accounts includes their name, home phone number, email, username, account status flags (disabled, locked, claimed), grade, locations, teachers, classes, and more.

          image.png

          2. When you are finished, click the Close button in the bottom-left of the details pane. Optionally, you can keep the details pane open while browsing results by clicking the pushpin icon on the top-left of the pane.


          Generating QR Badges

          You can generate QR codes in bulk by selecting multiple results. This will format the page in a way that makes it easier to cut out the badges.

          1. Right click on a student result and click the Generate QR Code option from the context menu

          image.png

          2. Select the QR Login option, then click the View button

          image.png

          3. RapidIdentity will open a new page with the generated QR code. From here you can adjust the layout of the QR badge (if needed) and print it.

          image.png


          Unlocking Accounts

          1. Right click on a student result and click the Unlock option from the context menu

          image.png

          2. When prompted, click the Yes button

          image.png


          Changing Passwords

          If you are changing the password for a student who logs in to RapidIdentity with a QR badge, they will require a new QR code to be generated after their password is changed

          1. Right click on a student result and click the Change Password option from the context menu

          image.png

          2. Click the Yes button

          image.png

          3. Enter a new password that complies with the minimum requirements for the account's password policy. If the account belongs to a secondary student (6-12), we recommend selecting the User Must Change Password At Next Login option so that the student may set their own password after re-gaining access to their account.

          image.png

          4. Click the Save button

          It may take several seconds for the password change to complete depending on the current system load

          RapidIdentity

          New RapidIdentity Dashboard 2024

          unnamed (1).png

          Settings

          image.png

          Setting

          		 Description

          Recents

          		 Toggles showing your recently opened apps at the top of the page

          Density

          Adjusts the spacing between folder and app icons

          App Size

          		 Adjusts the size of folder and app icons

          Mode

          		 Switches between a light and dark theme

          Sort By

          		 Adjusts the order which folders and apps are sorted by

          Custom Apps

          image.png

          Switching Between the New & Old Dashboards

          Switch to the old dashboard

          		 Switch to the new dashboard

          image.png

          image.png

          Get Early Access to The New Dashboard

          1. Open the RapidIdentity Requests module
          2. Select Entitlements > Catalog from the menu on the left
          3. Locate the New RapidIdentity Dashboard entitlement, then click the Request button which will open a popup
          4. Click the Request button in the popup
            image.png
          5. Wait a few moments for the request to automatically be fulfilled, then navigate to sblsd.us001-rapididentity.com.

          Wiki

          Wiki

          Wiki Standards & Style Guide

          BookStack User Docs

          https://www.bookstackapp.com/docs/user/content-overview/

          Basic Do's and Dont's

          Technical Writing Resources

          Provider Link(s)
          Google
          Microsoft
          Apple
          Provider Link(s) Notes
          ScreenToGif Useful for making quick GIFs to demonstrate navigating UIs

          Zoom

          Zoom

          How to Login to Zoom

          From the Web

          1. Log in to RapidIdentity

          2. Click the Zoom application on the Dashboard

          image.png

          If you don't see Zoom bookmarked on your RapidIdentity dashboard, open the Applications module and select it from the list of available apps

          3. Click the Sign In button

          image.png


          From the Zoom App

          1. Open the Zoom application

          2. Click the Sign In button

          3. Click the SSO button under the "or sign in with" section

          image.png

          4. Enter sblsd in the Company Domain field

          image.png

          5. Click the Continue button

          6. Your browser will launch in order to authenticate using SSO. If you are not already logged in to RapidIdentity, you will be prompted to log in.

          7. When prompted by your browser, click the Open Zoom Meetings button 

          image.png
          Zoom

          How to Allow External Participants in Zoom Meetings

          Overview

          Staff members may disable the setting which restricts their Zoom meeting such that any participants must be logged in to Zoom in order to join. The SBLSD Technology Services department recommends keeping this setting enabled in most situations for security purposes, however there are valid use cases where temporarily disabling this restriction may be necessary, such as when hosting remote parent-teacher conferences.

          Steps 1-4 covers the process of adjusting the Zoom account-level setting which requires participants of your meetings to have a Zoom account when joining your meeting via the web.

          Steps 5-6 addresses changing the meeting-level setting which requires the participants to use a SBLSD Zoom account.

          Changing both settings is necessary to allow external users to join your Zoom meeting without a Zoom account.

          Steps

          1. Log in to your SBLSD Zoom account on the web

          If you're already logged in to the Zoom app, you can launch the web interface by clicking on your profile picture in the top-right corner and selecting My Profile

          image.png

          2. Navigate to Personal > Settings

          image.png

          3. Select the Meeting tab

          4. In the Security section, toggle the Only authenticated users can join meetings from Web client setting as needed

          image.png

          5. Navigate to Personal > Meetings, then click the Edit button on your meeting

          image.png

          6. Scroll down to the Security section and disable the Require authentication to join option

          image.png

          Intercoms

          There are two different types of intercom systems throughout the district. These documents will help you perform the necessary tasks to fix the most common problems with each system.

          Intercoms

          Informacast ( THE, ELC, EHE, SHS )

          The Informacast system is managed through a web portal found at ip (10.1.1.118) from your browser. Single sign on is not configured for this application so you will need to speak with the Systems Engineer for access if it has not been granted previously. 


          Adjusting the volume on a clock: 

          1. Login to to the web interface, and click on hardware in the left-hand column. 
          2. Click "Speakers and InformaCast Desktop Notifiers" this will list all of the speakers controlled by the InformaCast system. 
          3. Find the speaker you wish to modify which are labeled by school and room number (EHE Classroom 103). To the right of this click on the kebab icon( 3 stacked dots) to bring up the options for that individual clock and click increase or decrease volume as needed. 


          Changing the Bell Schedule.: 

          1. From the home screen in the left hand column, click on "Bells" and then click on "Ring Lists"
          2. Here you will see a list of all the schedules for each building. Click on the schedule for the building you wish you modify and it will bring you to the list of bells currently scheduled to ring. 
          3. You will see a list of each bell with three 


          Avigilon Guides

          This guide will help you diagnose and repair camera issues within the avigilon system that is deployed throughout our district.

          Avigilon Guides

          Diagnosing camera issues

          Occasionally cameras will begin displaying "Not Present" When looking in the ACC system. We need to determine what the actual cause of this failure is before attempting to repair or replace any parts. 

          Port Cycling - Turning port off and on

          1. We would like to attempt to fix the camera without having to visit the site and manually get to the camera. We can do this by cycling the port that the camera is plugged into by remoting into the switch. We can find this info in the "Camera Inventory" spreadsheet which is divided by schools via tabs on the bottom. 
          2. Find the camera in question on the sheet named for that school and find the cell labeled "Switch\Port" (example: 10.123.40.4 / 35) for the row of that camera. The first number is the address for the switch that is powering the camera, and the second number is the port that its plugged into. 
          3. Remote into the switch via PUTTY ( port 22 SSH) input the ip of the switch in the hostname box. 
          4. Login with your admin credentials and press any key to get to the main interface. The name of the switch should be displayed, ie MMS-MDF1-SAL03# .
          5. Next we want to type " con " to get us into configuration mode
          6. Then select the port you wish to cycle by typing "int 35" to select interface 35
          7. With eth-35 displayed, type "no power" and press enter, then type "disable" and press enter and wait 10 seconds.
          8. Next we want to type "enable" and "power" to turn the power and data back on for that port. =

          This will power the camera down completely and sometimes bring the camera back online.

          Swap Patch Cable - 

          If camera is still not communicating you will need to open up the camera housing. 

          Inspect Physical Camera - 

          Replace camera - 

          Avigilon Guides

          Downloading Security Footage

          With the Avigilon software open you will find the camera with the footage you would like to download as is shown.



          From here you can either right click the displayed view and click on ‘recorded’ or you can find the button in the top left corner which says recorded and that will bring you to the stored footage.













          At the bottom of the screen you will see the timeline with the red blocks which indicates the cameras saw motion and were recording. When you have found the event or if you already know the specific time you will right click the timeline bar and click “add export”



          This will bring up a window that will allow you to adjust the start and end times of the video you want to download. You can either type in the time you wish them to start and stop or in the timeline bar at the bottom you will see two white bars which represent the beginning and end which can simply be moved by clicking and dragging it to the desired time.

           


          After setting the time you will press ok which will then move that clip into a new tab at the top titled Export. Click that tab and you will see a timeline in the frame off to the left, you will check the box next to it and at the bottom click on “AVE Options”. We need to change the top option format from the default “Native” to “AVI”. This step is to make sure that computers without the Avigilon software will be able to play the video.



          After changing the type you will click export and it will ask you where you would like to save the video. After selecting the location the download will begin and progress information will be displayed on the left column.



          One thing to keep in mind is these cameras record at high resolution so the size of file can be pretty big and is almost always too big to be emailed. If it needs to be provided to someone, I have found putting it in a google drive folder and providing the person with a link to download it often works best. 

          Boardroom

          Boardroom

          Board Meeting Checklist

          School Board Meeting Procedure

           

          ( 7:00 am morning of the meeting)

          1.) Remove batteries from board mic's and place them in the charging dock in the storage closet. 

           

          (3:00-4:00 pm begin setup)

          2.) Setup chairs/tables, public speaker clock,

          3.) Setup presentation computer on the side table and connect, power, HMDI, USB-A, and the clicker for slideshow.

          4.) Login to presentation PC with ( board_room@sumnersd.org ) Download presentation onto laptop used for presenting to ensure smooth operation. 

          5.) Launch the compiled presentation and bring the slideshow up on all TV's. Test click, with clicker, through the entire presentation to confirm normal operation and accurate functionality depending on the media presented. 

          School Board Study Session Procedure

          (3:00-4:00 pm begin setup)

          1.) Setup chairs/tables, public speaker clock, Meeting Owl, and computers.

          2.) Connect PC to meeting Owl and login as board_room@sumnersd.org   

          3.) 

          Boardroom

          Board Meeting/Study Session Procedure

          Board Meeting Equipment Checklist

          1. Laptop at podium with power cable connected.
          2. HDMI cable from laptop to wall plate.
          3. USB type B to USB type A 3.2 from laptop to wall plate. 
          4. Slideshow assembled by combining all presentations into 1 PowerPoint with an intermediary slide separating each presentation. 


          Boardroom

          Boardroom Technology User Guide

          The boardroom is equipped with a completely integrated audio, video, voice amplification, and camera system. Each one is individually controlled from either of the two 7-inch touch screen controllers. One controller sits atop the board members bench, and the second is mounted to the wall on the east side of the room beside a TV.

           

          Touch the controller screen to wake it up and press the "ON/OFF" which should turn it green. 

          image.png



          Video Display

          To adjust video inputs and outputs click "Video Matrix" which should bring you to the screen below. At the bottom of the screen press "ALL ON" to turn the wall mounted TV's on. 

          x2OVyJxxQFjnmXJz-video-matrix.jpg

          At the podium there are cables plugged into the wall which should not leave. In the event it is unplugged you can simply match the color dots on the cables to the wall plate as seen below. Blue is HDMI and Orange is USB-A

          Wall plate.jpg

          At the bottom of the outputs click "ALL ON" to turn on all the tv's at the same time, or use the individual on button next to the desired screens. (Computer should be plugged using at least HDMI at this point)

          x2OVyJxxQFjnmXJz-video-matrix.jpg

          If you are connected to the system at the podium and would like your display to be shown on all the screens, you will tap the "Podium HDMI" button on the inputs side, then touch each of the boxes in the outputs that you wish your screen to be shared to. 


          Audio

          There are 6 different inputs for sound to enter the system, each have their own slider to control the volume level. A screenshot below shows the options. 

          image.png

          If you are using the ViewBoards to play a video without connecting a cable to the wall you will need to use "Monitor #1" as it is the only one with an audio out into the system. If plugged into the wall, the audio is received from the HDMI cable connected into the wall plate. 


          Zoom Cameras 


          To use the wall mounted cameras you will need to first power on the camera's using their dedicated controller page on the touchscreen.

          Click the desired camera and press the on button in the top left. It will power on and swivel to a default location, often not in the correct direction. To bring the camera to the normal used position press the M1 RECALL button shown below.

          image.png


           






          Boardroom

          Boardroom Cast to All TVs Guide


          Wireless casting to all TV’s

          (All district-issued devices have V-Cast sender pre-installed if compatible)

          1. Locate the Video Matrix (the touchscreen control panel near the podium). Select ‘VIDEO MATRIX’.
          2. Power on all TV’s with the button at the bottom of the Video Matrix page. 
          3. Walk up to TV #1 (the left TV on the north wall behind the board member chairs) and then click and drag with your finger from the edge of the screen inward and press the home button (shaped like a house).
          4. Open the V-Cast app on TV #1 and enter the code provided on your device to begin casting your screen.
          5. Once your screen is casting, return to the touch screen control panel (Video Matrix). It will show your screen in the ‘CAST FROM TV 1’ shown in the image below.
          6. Tap the input box labeled ‘CAST FROM TV 1’ and tap each screen (MONITOR #1-4) on the right-hand side of the OUTPUTS menu to send your screen to all TV’s in the boardroom.
          7. The volume output will come through the ceiling speakers and can be adjusted on your local device or by using the slider labeled ‘Monitor #1 Video’ as seen below. (make sure your computer is not muted)

          ExploreLearning Apps

          Gizmos, Reflex, Frax, Science4Us

          ExploreLearning Apps

          How to Assign Product Access to Students

          Student accounts are automatically created and rostered in ExploreLearning (Reflex, Frax, etc.) by Clever. However, new students are not assigned product access by default and will initially be unable to login to ExploreLearning app(s) until they are given an assignment.

          Instructions

          1. Select your class from the ExploreLearning landing page.

          0.jpg


          2. Locate the student(s) in your roster who don't have product access - they are indicated by a red exclamation point next to their name.

          1.jpg


          3. Click on the student's name to bring up their profile, then click on either of the greyed out product icons at the top.

          2.jpg


          4. A new window will appear. Click on the assignment dropdown and select an appropriate option for the student. When you're finished, click the Accept button to save the product assignment for this student.

          3.jpg


          5. Repeat steps 3-4 as necessary for other products which haven't been assigned to the student yet.


          Reference


          THE METAVERSE

          LastPass

          LastPass

          New Page

          Data Privacy Complaint Form

          Chromebooks

          Chromebooks

          How to Set the Keyboard Layout to English (US)

          These instructions have been migrated to the Technology Services department's new documentation platform. Please refer to this link to keep up with the most up-to-date instructions and information. The content on this page is no longer maintained and will be removed in the near future.

          1) While at the sign-in screen, click the system tray located in the bottom-right corner

          2) Click the Keyboard menu button

          3) Select the English (US) keyboard option

          image (9).jpg

          image (10).jpg

          It's easy to accidentally change the keyboard layout through shortcuts without even realizing it! If your Chromebook's keyboard layout gets changed back unintentionally, try pressing the CTRL + Space keys to swap between the 2 most recent layouts.