Technology Guides for Staff & Students
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- ⚠️ Support Bulletins
- 2023.07.26 - RapidIdentity Maintenance
- 2023.08.14 - Rostered Application Issues
- 2023.09.28 - Skyward Outage
- Account Automation
- Gmail
- Google Calendar
- Google Classroom
- Google Drive
- Google Groups
- RapidIdentity
- How to Claim Your Account
- How To Setup 2FA
- How To Reset Your Password
- How to Print Login QR Badges For Students
- How to Manage Student Accounts
- New RapidIdentity Dashboard 2024
- Wiki
- Zoom
- Intercoms
- Avigilon Guides
- Boardroom
- Board Meeting Checklist
- Board Meeting/Study Session Procedure
- Boardroom Technology User Guide
- Boardroom Cast to All TVs Guide
- ExploreLearning Apps
- THE METAVERSE
- LastPass
- Chromebooks
⚠️ Support Bulletins
Import notifications and updates from the Technology Services team regarding SBLSD systems.
2023.07.26 - RapidIdentity Maintenance
This maintenance period has ended
Technology Services will be implementing upgrades to the SBLSD account automation and sync pipelines in RapidIdentity between 7/28 - 7/29. This process may take between 12-24 hours.
Impacted Areas During the Upgrade Process
- 2FA
- You might not receive a 2FA prompt (only applies to users who have 2FA enabled)
- SSO
- SSO to certain applications might not work correctly
- You should still be able to access Google services (Gmail, Drive, Calendar, etc.) without any interruptions
- Account claiming
- Claiming accounts may not work
- Password resets
- You may be unable to reset your password.
- Account syncing
- New accounts will not be provisioned
- Existing accounts will not be updated or synced
- Group syncing
- Changes to email group memberships will not be synced
- Waivers system
- Reviewers will be unable to access the waiver system admin panel
- Skyward data will be unavailable
- Student ID matching will not be performed when a waiver is submitted
- Technology support
- The Technology Services team will be unable to manually update accounts or change passwords until the upgrade is complete
2023.08.14 - Rostered Application Issues
This issue has been resolved as of 9/06/23
Technology Services is currently working with NWRDC to address a bug in Skyward that is causing an issue with staff and
student account exports. Expect additional syncing delays for rostered applications.
Updates
9/06/23 11:20AM
9/05/23 8:30AM
8/21/23 8:13AM
8/18/23 8:40AM
8/15/23 9:05AM
8/14/23 11:37AM
|
Some platforms may be receiving incorrect or outdated rosters and account information. Affected applications include:
- AgileMind
- Clever
- Amplify
- Cengage Online Resources
- DreamBox Math
- Formative
- Great Minds
- i-Ready
- IXL
- Lab Aids
- Lexia Core5
- Lexia English
- Lexia PowerUp
- McGraw Hill
- myLexia
- Pearson - aimswebPlus
- Remind
- Sapling Learning
- Savvas
- Sora by OverDrive
- SpringBoard
- Typing Agent
- Zearn
- Follett Destiny
- Google Classroom
- HMH
- PBISApps SWIS
- PeachJar
- Read180
- Securly
- WELNET - Focused Fitness
2023.09.28 - Skyward Outage
Updates
9/28/23 5:03PM
9/28/23 9:57AM
9/28/23 9:57AM
|
Account Automation
Core
Core systems represent the basis for school district user accounts.
System | SSO | Rostering | Notes |
Active Directory | Y | Used for accessing school district PCs | |
Y | Y | Used for district email, cloud storage, calendars, etc. | |
RapidIdentity | Y | Y | Used for SSO, 2FA, security, etc. |
Platforms
The following platforms have custom SSO/rostering functionality provided via RapidIdentity.
System | SSO | Rostering | Notes |
Adobe | Y | ||
AgileMind | Y | ||
Clever | Y | Y | |
CogAT | *Annual data extract | ||
Blackboard | Y | Y | |
Follet Destiny | Y | Y | |
Google Classroom | Y | ||
HMH | Y | Y | |
KACE | Y | ||
MAP | Y | *Data extracts automatically forwarded to another department which handles rostering manually | |
PBISApps SWIS | Y | ||
PeachJar | Y | ||
Read180/System44 | Y | ||
Securly | Y | ||
Versatrans | Y | ||
WELNET - Focused Fitness | Y | Y | |
Zoom | Y |
Clever Applications
Applications which are specifically accessible and rostered via Clever.
System | SSO | Rostering | Notes |
Amplify | Y | Y | |
Cengage Online Resources | Y | ||
DreamBox | Y | Y | |
i-Ready | Y | Y | |
Imagine Language & Literacy | Y | Y | *No data shared; pending implementation |
IXL | Y | Y | |
Kuder Navigator | Y | Y | |
Lab Aids | Y | ||
Lab-Aids Portal | Y | Y | |
Lexia Core5 | Y | Y | |
Lexia English | Y | Y | |
Lexia PowerUp | Y | Y | |
myLexia | Y | Y | |
NWEA MAP Growth | Y | *No data shared; pending implementation | |
Pearson - aimswebPlus | Y | Y | |
Remind | Y | Y | |
Sapling Learning | Y | Y | |
Savvass EasyBridge | Y | ||
Sora by OverDrive | Y | ||
SpringBoard | Y | Y | |
Turnitin | Y | *No data shared; pending implementation | |
Typing Agent | Y | Y | |
Zearn | Y | Y |
Gmail
How to Identify Phishing Emails
How to Report Phishing Emails
Gmail Inbox
To use the PAB add-on in your online inbox, follow the instructions below.
- Open an email and click on the PAB icon in the add-on menu.
Important
Make sure to use the PAB icon found in the add-on menu in your Google inbox. It is the phish hook icon located on the right side of your Google inbox.
- Click the blue Phish Alert button to report the email.
- Once the confirmation message appears, click the back arrow to go back to your inbox. Please note that the email will be moved to the Trash folder once you report the email.
Note: If you're viewing an email in split pane mode, the back arrow is not available. You can change your Gmail inbox settings to make the back arrow visible. You can also click Inbox or your browser's back arrow to go back to your inbox.
Gmail Mobile
To use the PAB add-on from your mobile device, follow the instructions below.
- On an open email, scroll to the bottom of the screen and locate the available add-ons section.
- Click on the phish hook icon and scroll down to the bottom of the screen to access the PAB.
- Click the blue Report This Suspicious Email button to report the email.
- If enabled, you will see a confirmation message and the email will be moved to your Trash folder.
- Click the back arrow to return to your inbox.
This will remove the suspicious email from your account and report it to the Networking Team and Google.
Google Calendar
Managing Google Calendar Membership
Requirements
- A Google account which is an existing member of the calendar with the
owner
role.
Accessing Calendar Sharing Settings
1. Access Google Calendar at https://calendar.google.com/
2. Locate the "My calendars" section on the left side of the page.
3. Click the '⋮' button next to the name of the calendar you want to edit.
4. When the pop-up menu appears, click the Settings and sharing option
Adding Members
1. Click the '+ Add People' button
2. Search for a user by their email address or name
3. Select the permission level that the new user should have
4. Click the Send button
The user will receive an email inviting them to join the calendar.
Removing Members
Editing Permissions for an Existing Member
1. Locate the user who you want to change permissions for
2. Open the drop-down box on the right side, then select a new permission level
Permission Levels
Access permission |
Internal name |
What others can do |
See only free/busy (hide details) |
freeBusyReader |
|
See all event details |
reader |
|
Make changes to events |
writer |
|
Make changes & manage sharing |
owner |
|
Supplemental Documentation
Google Classroom
LittleSIS Teacher Review
LittleSIS Teacher Review gives teachers the ability to opt-in to automated Google Classroom provisioning/rostering and provides functionality to more effectively manage automation of Google Classrooms.
Teacher Review can be accessed at https://sync.littlesis.app/teacher-review. For the best experience, Teacher Review should be accessed from a computer with Google Chrome.
Teacher Review Landing Page
On the left side you will see invitations to automatically create and roster Google Classrooms for your classes during the upcoming semester.
On the right side, the Your Active Classrooms tab lists Google Classrooms which you already own, whether they were created manually or automatically. The Scheduled Actions tab is where you will finalize your decision to accept/decline any assigned classes.
You can verify the accuracy of your assigned class' rosters by clicking the button on the top right of the class, then selecting the View Roster option.
Merging Assigned Classes
Due to technical limitations, it's possible that you may have an individual section which spans multiple terms (or the duration of the school year) but Teacher Review interprets the academic session in such a way that it proposes creating multiple unique Google classrooms for that section. If this occurs, you can simply merge multiple assigned classes into a single Google Classroom.
Linking an Assigned Class to an Existing Google Classroom
If you have already started preparing a Google Classroom prior to receiving a Teacher Review invite, you can still opt-in to automated rostering without having to redo anything! To do so, you will simply link the Teacher Review assigned class to your existing Google Classroom.
Accepting an Assigned Class
Accepting an assigned class will automatically provision and roster the Google Classroom using enrollment data from Skyward. The Google Classroom roster will be automatically synced with Skyward data every 24 hours throughout the academic session.
- Click the ACCEPT button on the assigned class(es) on the left side of the page.
- On the right side of the page, select the Scheduled Actions tab.
- When you are ready to finalize your decision, click the FINISH SCHEDULED ACTION button in the Scheduled Actions tab on the left side of the page.
- All accepted assigned classes will have their Google Classrooms created almost immediately. You can verify that the process succeeded by accessing classroom.google.com while logged in to your SBLSD account.
Declining an Assigned Class
Declining an assigned class will prevent a Google Classroom being automatically created or managed for that class. This is effectively an opt-out action.
NOTE: If you decline automatic provisioning/rostering, you will be responsible for manually creating your Google Classrooms and maintaining their rosters throughout the year.
- Click the DECLINE button under the assigned class(es) on the left side of the page.
- On the right side of the page, select the Scheduled Actions tab.
- When you are ready to finalize your decision, click the FINISH SCHEDULED ACTION button in the Scheduled Actions tab on the left side of the page.
Supplemental Reference
Google Drive
Google Groups
Managing Google Group Membership
Requirements
- A Google account which is an existing member of the group with either the
Owner
orManager
role.
Accessing the Group Membership List
1. Access Google Groups at https://groups.google.com/
2. Locate the group you want to manage and click the "⚙" (Group settings) button
3. Select the People > Members option from the menu on the left
Adding Members
Removing Members
1. Hover over the profile icon of each user you intend to delete and select the checkbox that appears
2. Once one or more users are selected, select the "⊝" button near the top right of the page
3. Click the Ok button in the pop-up window that appears
Editing Permissions for an Existing Member
1. Click on the role dropdown of the user who you want to update permissions for
2. Select a new role for the user (Owner, Manager, or Member)
Supplemental Documentation
RapidIdentity
How to Claim Your Account
Overview of Account Claiming
Claiming a RapidIdentity account is a process which involves the following:
- Proving ownership of the account via a claim code
- Agreeing to the SBLSD's Acceptable Use Policy (AUP)
- Setting a new password
- (Optionally) Setting challenge questions which are used in the event you forget your password.
Claim Codes
A claim code is a token which the owner of the account has knowledge of and is used to prove that the person accessing an account is the owner of it. For SBLSD accounts, the claim code is based on your employee ID or student ID.
Staff Claim Codes
For district staff, the claim code is your employee ID (the same as your printer code). If you don't know your employee ID, follow these steps to find it:
1. Login to Skyward and go to Employee Access
2. Click Employee Information > Personal Information
3. Click Reports > My Own Info
4. Select EMPLOYEE NAME ID and click the Print button (this will not send anything to a physical printer).
5. When Request Complete is shown, you can click View Report to see your employee ID.
Student Claim Codes
For students, the claim code is your student ID with leading zeroes if your ID is under 8 characters long. For example:
Student ID | Claim Code |
0123456 | 00123456 |
1234567 | 01234567 |
New Password Requirements
Students |
Minimum Length
|
Staff |
Minimum Length
At least 3 of the following:
|
Claiming Your Account
Windows
1. Open the Chrome browser
2. Navigate to https://sblsd.us001-rapididentity.com/
3. At the RapidIdentity login screen, click the Claim Account button.
4. Click on the dropdown list and select the claim policy that applies to you, then click the Next button
5. On the following page, enter your email address and claim code. Agree to the Acceptable Use Policy, then click the Next button
6. Set your new password (refer to the New Password Requirements section for the minimum requirements), then click the Next button. This will be the password you use to log in to RapidIdentity, Google, and SBLSD Windows devices going forward.
7. (Optional, but recommended) Set answers to at least 3 challenge questions, then click the Next button. If you would prefer to set challenge questions later, click the Skip button.
Chromebook
1. On the ChromeOS login screen, click the Add Person button located near the bottom left of the screen.
2. If prompted by a white message box, click Next
3. Proceed from step 3 of the instructions in the Windows section.
How To Setup 2FA
These instructions have been migrated to the Technology Services department's new documentation platform. Please refer to this link for up-to-date instructions and information regarding MFA. The content on this page is no longer maintained and will be removed in the near future.
Two-Factor Authentication Methods
The Technology Services department officially recommends the TOTP method for staff - we consider it the most balanced option in terms of security and convenience
Name | Description | Requirements |
SMS | A temporary code is delivered to your phone via text message |
|
⭐ TOTP (time-based one-time password) | A temporary code which is continuously generated by an app on your phone |
|
WebAuthn | A USB security key which is plugged in to your device |
|
How to Edit Your RapidIdentity Profile
1. Log in to RapidIdentity 2. Click on your name in the top-right corner 3. Select Profile Settings from the dropdown 4. Click the Edit button 5. Make any changes according to the instructions for your preferred authentication method below 6. Click the Save button |
Authentication Method Setup Instructions
TOTP
TOTP Instructions
1. Select TOTP from the Authentication Method dropdown, then click the Save button
2. Log out of RapidIdentity, then log back in
3. After entering your credentials, you will receive the following prompt
4. Open the Google Authenticator app on your phone. Select the Scan a QR code option, then scan the QR code displayed by RapidIdentity
5. Google Authenticator will add the account and begin generating one time codes
6. In RapidIdentity, type in the code with is currently shown by Google Authenticator, then click the Go button
7. Success! Now you will be prompted to enter a code from Google Authenticator when you log in to RapidIdentity
SMS
SMS Instructions
1. Update the Mobile Number field near the top of your profile. Ensure it is an up-to-date number where you will be receiving your one-time code.
2. Select SMS from the Authentication Method dropdown, then click the Save button
3. Log out of RapidIdentity, then log back in
4 . After entering your credentials, you will receive the prompt below
5. Open your cell phone and view your text messages. You should receive a message immediately after seeing the screen above. Enter the code provided into the SMS Authentication box shown previously. This is a one-time access code that can not be reused. You will receive a new code every time you log in.
6. Success! You will now be prompted for an access code when you log in to RapidIdentity
WebAuthn
WebAuthn Windows Instructions
1. Select WebAuthn from the Authentication Method dropdown, then click the Save button
2. Log out of RapidIdentity, then log back in
3. After entering your credentials you should receive the following prompt
4. Plug your YubiKey in to a free USB port on your device
How To Reset Your Password
If You Are Able To Login
1. Login to RapidIdentity
2. In the top-right corner, click on your name. A drop-down menu will appear.
3. Click the Change Password button in the drop-down menu
4. Follow the prompt to set a new password
5. Click the Save button
If You Are Unable To Login
1. Go to the RapidIdentity login page
2. Click the Need help? link above the username field
3. Click the Forgot My Password button
4. Follow the prompt to set your new password
How to Print Login QR Badges For Students
These instructions have been migrated to the Technology Services department's new documentation platform. Please refer to this link for up-to-date instructions and information regarding printing login QR badges. The content on this page is no longer maintained and will be removed in the near future.
Requirements
- One of the following RapidIdentity roles:
District QR Badge Manager
,Building Account Manager
Instructions
1. Log in to RapidIdentity
3. Select one of the following profile views depending on your access level: All Students - QR
or My Building's Students
4. Search for the student you want to print a QR badge for. You can search by name, username, email, grade level, or student ID.
Wildcard searches are supported using the *
character. For example:
- To search for students who have the word "Tim" in their name, search for *tim*
- To search for students whose name begins with "Tim", search for tim*
- To search for students whose name ends with "othy", search for *othy
All other searches must be an exact match on a field. Searching for tim
will not return any students named "Timothy".
5. Right click on the student result and click the Generate QR Code option from the context menu
6. Select the QR Login option, then click the View button
7. RapidIdentity will open a new page with the generated QR code. From here you can adjust the layout of the QR badge (if needed) and print it.
How to Manage Student Accounts
These instructions have been migrated to the Technology Services department's new documentation platform. Please refer to this link for up-to-date instructions and information regarding student account management. The content on this page is no longer maintained and will be removed in the near future.
Requirements
- One of the following RapidIdentity roles:
District QR Badge Manager
,Building Account Manager
- OR be the primary teacher of a class with active student enrollments
Searching For Student Accounts
1. Log in to RapidIdentity
3. Select one of the following profile views depending on your access level
Profile View Name | Description | Requirement |
All Students - QR |
This view is exclusively used at the district level for managing QR badges. Returns all students. |
District QR Badge Manager role. |
🏫 My Building's Students |
This view is intended for use by building administrators and librarians. It will show students who share a common location assignment with you. |
Building Account Manager role. |
🎓 My Students |
This view is intended for use by teachers. It will show students who are enrolled in your class(es). |
|
4. Search for a student. You can search by name, username, email, grade level, primary location, or student ID.
Wildcard searches are supported using the
All other searches must be an exact match on a field. Searching for |
Viewing Account Details
1. Right click on a student result and click the View Details option from the context menu
The information available for student accounts includes their name, home phone number, email, username, account status flags (disabled, locked, claimed), grade, locations, teachers, classes, and more.
2. When you are finished, click the Close button in the bottom-left of the details pane. Optionally, you can keep the details pane open while browsing results by clicking the pushpin icon on the top-left of the pane.
Generating QR Badges
You can generate QR codes in bulk by selecting multiple results. This will format the page in a way that makes it easier to cut out the badges.
1. Right click on a student result and click the Generate QR Code option from the context menu
2. Select the QR Login option, then click the View button
3. RapidIdentity will open a new page with the generated QR code. From here you can adjust the layout of the QR badge (if needed) and print it.
Unlocking Accounts
1. Right click on a student result and click the Unlock option from the context menu
2. When prompted, click the Yes button
Changing Passwords
If you are changing the password for a student who logs in to RapidIdentity with a QR badge, they will require a new QR code to be generated after their password is changed
1. Right click on a student result and click the Change Password option from the context menu
2. Click the Yes button
3. Enter a new password that complies with the minimum requirements for the account's password policy. If the account belongs to a secondary student (6-12), we recommend selecting the User Must Change Password At Next Login option so that the student may set their own password after re-gaining access to their account.
4. Click the Save button
It may take several seconds for the password change to complete depending on the current system load
New RapidIdentity Dashboard 2024
Settings
|
Custom Apps
Switching Between the New & Old Dashboards
Switch to the old dashboard |
Switch to the new dashboard |
Get Early Access to The New Dashboard
- Open the RapidIdentity Requests module
- Select Entitlements > Catalog from the menu on the left
- Locate the New RapidIdentity Dashboard entitlement, then click the Request button which will open a popup
- Click the Request button in the popup
- Wait a few moments for the request to automatically be fulfilled, then navigate to sblsd.us001-rapididentity.com.
Wiki
Wiki Standards & Style Guide
BookStack User Docs
https://www.bookstackapp.com/docs/user/content-overview/
Basic Do's and Dont's
Do | Don't |
Embed links to other wiki pages that exist as supplemental instructions/information which are relevant to your guide, but not specific to it | Reiterate instructions or reference material which exists as their own wiki page |
Paste text without the source formatting (CTRL + Shift + V ), then apply formatting within the wiki's page editor |
Paste text with source formatting (CTRL + V ). Fonts, text color, and background colors vary depending on each system's and user's personal settings |
Use AP title case for page titles and headers | Use inconsistent or incorrect capitalization in page titles and headers |
Call attention to UI elements by either bolding them, or using an inline image of the UI element when writing instructions. For example:
or |
Use screenshots of an entire page in order to visualize or label UI elements for step by step instructions, unless there is a good reason to. |
Technical Writing Resources
Provider | Link(s) |
Microsoft | |
Apple |
Recommended Tools
Provider | Link(s) | Notes |
ScreenToGif | Useful for making quick GIFs to demonstrate navigating UIs |
Zoom
How to Login to Zoom
From the Web
1. Log in to RapidIdentity
2. Click the Zoom application on the Dashboard
If you don't see Zoom bookmarked on your RapidIdentity dashboard, open the Applications module and select it from the list of available apps
3. Click the Sign In button
From the Zoom App
1. Open the Zoom application
2. Click the Sign In button
3. Click the SSO button under the "or sign in with" section
4. Enter sblsd
in the Company Domain field
5. Click the Continue button
6. Your browser will launch in order to authenticate using SSO. If you are not already logged in to RapidIdentity, you will be prompted to log in.
7. When prompted by your browser, click the Open Zoom Meetings button
How to Allow External Participants in Zoom Meetings
Overview
Staff members may disable the setting which restricts their Zoom meeting such that any participants must be logged in to Zoom in order to join. The SBLSD Technology Services department recommends keeping this setting enabled in most situations for security purposes, however there are valid use cases where temporarily disabling this restriction may be necessary, such as when hosting remote parent-teacher conferences.
Steps 1-4 covers the process of adjusting the Zoom account-level setting which requires participants of your meetings to have a Zoom account when joining your meeting via the web.
Steps 5-6 addresses changing the meeting-level setting which requires the participants to use a SBLSD Zoom account.
Changing both settings is necessary to allow external users to join your Zoom meeting without a Zoom account.
Steps
1. Log in to your SBLSD Zoom account on the web
If you're already logged in to the Zoom app, you can launch the web interface by clicking on your profile picture in the top-right corner and selecting My Profile
3. Select the Meeting tab
4. In the Security section, toggle the Only authenticated users can join meetings from Web client setting as needed
6. Scroll down to the Security section and disable the Require authentication to join option
Intercoms
There are two different types of intercom systems throughout the district. These documents will help you perform the necessary tasks to fix the most common problems with each system.
Informacast ( THE, ELC, EHE, SHS )
The Informacast system is managed through a web portal found at ip (10.1.1.118) from your browser. Single sign on is not configured for this application so you will need to speak with the Systems Engineer for access if it has not been granted previously.
Adjusting the volume on a clock:
- Login to to the web interface, and click on hardware in the left-hand column.
- Click "Speakers and InformaCast Desktop Notifiers" this will list all of the speakers controlled by the InformaCast system.
- Find the speaker you wish to modify which are labeled by school and room number (EHE Classroom 103). To the right of this click on the kebab icon( 3 stacked dots) to bring up the options for that individual clock and click increase or decrease volume as needed.
Changing the Bell Schedule.:
- From the home screen in the left hand column, click on "Bells" and then click on "Ring Lists"
- Here you will see a list of all the schedules for each building. Click on the schedule for the building you wish you modify and it will bring you to the list of bells currently scheduled to ring.
- You will see a list of each bell with three
Avigilon Guides
This guide will help you diagnose and repair camera issues within the avigilon system that is deployed throughout our district.
Diagnosing camera issues
Occasionally cameras will begin displaying "Not Present" When looking in the ACC system. We need to determine what the actual cause of this failure is before attempting to repair or replace any parts.
Port Cycling - Turning port off and on
- We would like to attempt to fix the camera without having to visit the site and manually get to the camera. We can do this by cycling the port that the camera is plugged into by remoting into the switch. We can find this info in the "Camera Inventory" spreadsheet which is divided by schools via tabs on the bottom.
- Find the camera in question on the sheet named for that school and find the cell labeled "Switch\Port" (example: 10.123.40.4 / 35) for the row of that camera. The first number is the address for the switch that is powering the camera, and the second number is the port that its plugged into.
- Remote into the switch via PUTTY ( port 22 SSH) input the ip of the switch in the hostname box.
- Login with your admin credentials and press any key to get to the main interface. The name of the switch should be displayed, ie MMS-MDF1-SAL03# .
- Next we want to type " con " to get us into configuration mode
- Then select the port you wish to cycle by typing "int 35" to select interface 35
- With eth-35 displayed, type "no power" and press enter, then type "disable" and press enter and wait 10 seconds.
- Next we want to type "enable" and "power" to turn the power and data back on for that port. =
This will power the camera down completely and sometimes bring the camera back online.
Swap Patch Cable -
- There are two patch cables per camera, one at the camera and one in the IDF/MDF. Using the same information retrieved in the cycling step we can identify the cable from the switch to the patch panel for each camera. Try replacing this cable first and moving it from one switch to another to rule out issues with the switch and that cable.
If camera is still not communicating you will need to open up the camera housing.
Inspect Physical Camera -
- If you goto the physical camera and open the housing and find it has activity lights on but is not communicating, you can hard reset the camera by pushing the reset button on the camera with a paper clip and holding it for 30 seconds or until all lights turn off. This will usually bring it back online however it's settings will revert to default so it will need focused and compression settings restored.
Replace camera -
- If you open the housing and find no lights on, swap in a new camera to and ensure it powers on. If it powers up like normal the old camera is failed and needs replaced.
Downloading Security Footage
With the Avigilon software open you will find the camera with the footage you would like to download as is shown.
From here you can either right click the displayed view and click on ‘recorded’ or you can find the button in the top left corner which says recorded and that will bring you to the stored footage.
At the bottom of the screen you will see the timeline with the red blocks which indicates the cameras saw motion and were recording. When you have found the event or if you already know the specific time you will right click the timeline bar and click “add export”
This will bring up a window that will allow you to adjust the start and end times of the video you want to download. You can either type in the time you wish them to start and stop or in the timeline bar at the bottom you will see two white bars which represent the beginning and end which can simply be moved by clicking and dragging it to the desired time.
After setting the time you will press ok which will then move that clip into a new tab at the top titled Export. Click that tab and you will see a timeline in the frame off to the left, you will check the box next to it and at the bottom click on “AVE Options”. We need to change the top option format from the default “Native” to “AVI”. This step is to make sure that computers without the Avigilon software will be able to play the video.
After changing the type you will click export and it will ask you where you would like to save the video. After selecting the location the download will begin and progress information will be displayed on the left column.
One thing to keep in mind is these cameras record at high resolution so the size of file can be pretty big and is almost always too big to be emailed. If it needs to be provided to someone, I have found putting it in a google drive folder and providing the person with a link to download it often works best.
Boardroom
Board Meeting Checklist
School Board Meeting Procedure
( 7:00 am morning of the meeting)
1.) Remove batteries from board mic's and place them in the charging dock in the storage closet.
(3:00-4:00 pm begin setup)
2.) Setup chairs/tables, public speaker clock,
3.) Setup presentation computer on the side table and connect, power, HMDI, USB-A, and the clicker for slideshow.
4.) Login to presentation PC with ( board_room@sumnersd.org ) Download presentation onto laptop used for presenting to ensure smooth operation.
5.) Launch the compiled presentation and bring the slideshow up on all TV's. Test click, with clicker, through the entire presentation to confirm normal operation and accurate functionality depending on the media presented.
School Board Study Session Procedure
(3:00-4:00 pm begin setup)
1.) Setup chairs/tables, public speaker clock, Meeting Owl, and computers.
2.) Connect PC to meeting Owl and login as board_room@sumnersd.org
3.)
Board Meeting/Study Session Procedure
Board Meeting Equipment Checklist
- Laptop at podium with power cable connected.
- HDMI cable from laptop to wall plate.
- USB type B to USB type A 3.2 from laptop to wall plate.
- Slideshow assembled by combining all presentations into 1 PowerPoint with an intermediary slide separating each presentation.
Boardroom Technology User Guide
The boardroom is equipped with a completely integrated audio, video, voice amplification, and camera system. Each one is individually controlled from either of the two 7-inch touch screen controllers. One controller sits atop the board members bench, and the second is mounted to the wall on the east side of the room beside a TV.
Touch the controller screen to wake it up and press the "ON/OFF" which should turn it green.
Video Display
At the podium there are cables plugged into the wall which should not leave. In the event it is unplugged you can simply match the color dots on the cables to the wall plate as seen below. Blue is HDMI and Orange is USB-A
At the bottom of the outputs click "ALL ON" to turn on all the tv's at the same time, or use the individual on button next to the desired screens. (Computer should be plugged using at least HDMI at this point)
If you are connected to the system at the podium and would like your display to be shown on all the screens, you will tap the "Podium HDMI" button on the inputs side, then touch each of the boxes in the outputs that you wish your screen to be shared to.
Audio
There are 6 different inputs for sound to enter the system, each have their own slider to control the volume level. A screenshot below shows the options.
If you are using the ViewBoards to play a video without connecting a cable to the wall you will need to use "Monitor #1" as it is the only one with an audio out into the system. If plugged into the wall, the audio is received from the HDMI cable connected into the wall plate.
Zoom Cameras
To use the wall mounted cameras you will need to first power on the camera's using their dedicated controller page on the touchscreen.
Click the desired camera and press the on button in the top left. It will power on and swivel to a default location, often not in the correct direction. To bring the camera to the normal used position press the M1 RECALL button shown below.
Boardroom Cast to All TVs Guide
Wireless casting to all TV’s
(All district-issued devices have V-Cast sender pre-installed if compatible)
- Locate the Video Matrix (the touchscreen control panel near the podium). Select ‘VIDEO MATRIX’.
- Power on all TV’s with the button at the bottom of the Video Matrix page.
- Walk up to TV #1 (the left TV on the north wall behind the board member chairs) and then click and drag with your finger from the edge of the screen inward and press the home button (shaped like a house).
- Open the V-Cast app on TV #1 and enter the code provided on your device to begin casting your screen.
- Once your screen is casting, return to the touch screen control panel (Video Matrix). It will show your screen in the ‘CAST FROM TV 1’ shown in the image below.
- Tap the input box labeled ‘CAST FROM TV 1’ and tap each screen (MONITOR #1-4) on the right-hand side of the OUTPUTS menu to send your screen to all TV’s in the boardroom.
- The volume output will come through the ceiling speakers and can be adjusted on your local device or by using the slider labeled ‘Monitor #1 Video’ as seen below. (make sure your computer is not muted)
ExploreLearning Apps
Gizmos, Reflex, Frax, Science4Us
How to Assign Product Access to Students
Student accounts are automatically created and rostered in ExploreLearning (Reflex, Frax, etc.) by Clever. However, new students are not assigned product access by default and will initially be unable to login to ExploreLearning app(s) until they are given an assignment.
Instructions
1. Select your class from the ExploreLearning landing page.
2. Locate the student(s) in your roster who don't have product access - they are indicated by a red exclamation point next to their name.
3. Click on the student's name to bring up their profile, then click on either of the greyed out product icons at the top.
4. A new window will appear. Click on the assignment dropdown and select an appropriate option for the student. When you're finished, click the Accept button to save the product assignment for this student.
5. Repeat steps 3-4 as necessary for other products which haven't been assigned to the student yet.
Reference
- https://explorelearning.my.site.com/help/s/article/Provide-Change-Student-Product-Assignments
- https://explorelearning.my.site.com/help/s/article/Enabling-Reflex-Frax-and-Science4Us-for-your-Student
- https://explorelearning.my.site.com/help/s/article/Reflex-Rostering-FAQ
THE METAVERSE
LastPass
New Page
Chromebooks
How to Set the Keyboard Layout to English (US)
These instructions have been migrated to the Technology Services department's new documentation platform. Please refer to this link to keep up with the most up-to-date instructions and information. The content on this page is no longer maintained and will be removed in the near future.
1) While at the sign-in screen, click the system tray located in the bottom-right corner
2) Click the Keyboard menu button
3) Select the English (US) keyboard option
It's easy to accidentally change the keyboard layout through shortcuts without even realizing it! If your Chromebook's keyboard layout gets changed back unintentionally, try pressing the CTRL
+ Space
keys to swap between the 2 most recent layouts.