Technology Guides for Staff & Students Some pages are hidden from public view for security/privacy reasons. To ensure that you're able to see all available information, please log in with your RapidIdentity account by clicking the "Log in" button at the top right of the page. ⚠️ Support Bulletins Import notifications and updates from the Technology Services team regarding SBLSD systems. 2023.07.26 - RapidIdentity Maintenance This maintenance period has ended Technology Services will be implementing upgrades to the SBLSD account automation and sync pipelines in RapidIdentity between 7/28 - 7/29. This process may take between 12-24 hours. Impacted Areas During the Upgrade Process 2FA You might not receive a 2FA prompt ( only applies to users who have 2FA enabled ) SSO SSO to certain applications might not work correctly You should still be able to access Google services ( Gmail, Drive, Calendar, etc. ) without any interruptions Account claiming Claiming accounts may not work Password resets You may be unable to reset your password. Account syncing New accounts will not be provisioned Existing accounts will not be updated or synced Group syncing Changes to email group memberships will not be synced Waivers system Reviewers will be unable to access the waiver system admin panel Skyward data will be unavailable Student ID matching will not be performed when a waiver is submitted  Technology support The Technology Services team will be unable to manually update accounts or change passwords until the upgrade is complete 2023.08.14 - Rostered Application Issues This issue has been resolved as of 9/06/23 Technology Services is currently working with NWRDC to address a bug in Skyward that is causing an issue with staff and student account exports. Expect additional syncing delays for rostered applications. Updates 9/06/23 11:20AM This issue has been resolved 9/05/23 8:30AM Skyward believes they have identified the issue. We will be able to determine whether or not the fix works as expected tomorrow morning. 8/21/23 8:13AM WSIPC has escalated the issue to Skyward for assistance 8/18/23 8:40AM WSIPC has isolated the issue and is testing a fix 8/15/23 9:05AM The issue appears to be impacting student account exports as well 8/14/23 11:37AM NWRDC has escalated this issue to WSIPC Some platforms may be receiving incorrect or outdated rosters and account information. Affected applications include: AgileMind Clever Amplify Cengage Online Resources DreamBox Math Formative Great Minds i-Ready IXL Lab Aids Lexia Core5 Lexia English Lexia PowerUp McGraw Hill myLexia Pearson - aimswebPlus Remind Sapling Learning Savvas Sora by OverDrive SpringBoard Typing Agent Zearn Follett Destiny Google Classroom HMH PBISApps SWIS PeachJar Read180 Securly WELNET - Focused Fitness 2023.09.28 - Skyward Outage Updates 9/28/23 5:03PM This issue has been resolved. 9/28/23 9:57AM WSIPC has identified a probable cause for the outage and is working on a fix. This outage affects all Skyward SMS 2.0 districts in WA.  9/28/23 9:57AM Skyward is currently experiencing an outage across all districts. The issue has been escalated to WSIPC. Account Automation Core Core systems represent the basis for school district user accounts. System SSO Rostering Notes Active Directory Y Used for accessing school district PCs Google Y Y Used for district email, cloud storage, calendars, etc. RapidIdentity Y Y Used for SSO, 2FA, security, etc. Platforms The following platforms have custom SSO/rostering functionality provided via RapidIdentity. System SSO Rostering Notes Adobe Y AgileMind Y Clever Y Y CogAT *Annual data extract Blackboard Y Y Follet Destiny Y Y Google Classroom Y HMH Y Y KACE Y MAP Y *Data extracts automatically forwarded to another department which handles rostering manually PBISApps SWIS Y PeachJar Y Read180/System44 Y Securly Y Versatrans Y WELNET - Focused Fitness Y Y Zoom Y Clever Applications Applications which are specifically accessible and rostered via Clever. System SSO Rostering Notes Amplify Y Y Cengage Online Resources Y DreamBox Y Y i-Ready Y Y Imagine Language & Literacy Y Y *No data shared; pending implementation IXL Y Y Kuder Navigator Y Y Lab Aids Y Lab-Aids Portal Y Y Lexia Core5 Y Y Lexia English Y Y Lexia PowerUp Y Y myLexia Y Y NWEA MAP Growth Y *No data shared; pending implementation Pearson - aimswebPlus Y Y Remind Y Y Sapling Learning Y Y Savvass EasyBridge Y Sora by OverDrive Y SpringBoard Y Y Turnitin Y *No data shared; pending implementation Typing Agent Y Y Zearn Y Y Gmail How to Identify Phishing Emails https://support.google.com/mail/answer/8253 How to Report Phishing Emails Gmail Inbox To use the PAB add-on in your online inbox, follow the instructions below. Open an email and click on the PAB icon in the add-on menu. Important Make sure to use the PAB icon found in the add-on menu in your Google inbox. It is the phish hook icon located on the right side of your Google inbox. Click the blue  Phish Alert  button to report the email. Once the confirmation message appears, click the back arrow to go back to your inbox. Please note that the email will be moved to the Trash folder once you report the email. Note : If you're viewing an email in split pane mode, the back arrow is not available. You can change your Gmail inbox settings to make the back arrow visible. You can also click  Inbox  or your browser's back arrow to go back to your inbox. Gmail Mobile To use the PAB add-on from your mobile device, follow the instructions below. On an open email, scroll to the bottom of the screen and locate the available add-ons section. Click on the phish hook icon and scroll down to the bottom of the screen to access the PAB. Click the blue  Report This Suspicious Email  button to report the email. If enabled, you will see a confirmation message and the email will be moved to your Trash folder. Click the back arrow to return to your inbox. This will remove the suspicious email from your account and report it to the Networking Team and Google. Google Calendar Managing Google Calendar Membership Requirements A Google account which is an existing member of the calendar with the  owner role. Accessing Calendar Sharing Settings 1 . Access Google Calendar at https://calendar.google.com/ 2 . Locate the "My calendars" section on the left side of the page. 3 . Click the ' ⋮ ' button next to the name of the calendar you want to edit. 4 . When the pop-up menu appears, click the Settings and sharing  option 5 . Locate the Share with specific people  section   Adding Members 1 . Click the ' + Add People ' button 2 . Search for a user by their email address or name 3 . Select the permission level that the new user should have 4 . Click the Send button The user will receive an email inviting them to join the calendar. Removing Members 1 . Locate the user you want to remove from the calendar 2 . Click the ' ✕ ' button on the right side Editing Permissions for an Existing Member 1 . Locate the user who you want to change permissions for 2 . Open the drop-down box on the right side, then select a new permission level Permission Levels Access permission Internal name What others can do See only free/busy (hide details) freeBusyReader Check when your calendar is booked and when it has free time, but not the names or details of your events. See all event details reader Find details for all events except those marked as private. Find the time zone setting for the calendar. Subscribe to email alerts when events are created, changed, cancelled, RSVPed to, or coming up. Make changes to events writer Find details for all events, including private ones. Add and edit events. Restore or permanently delete events from the calendar’s trash. Find the time zone setting for the calendar. Subscribe to email alerts when events are created, changed, cancelled, RSVPed to, or coming up. Make changes & manage sharing owner Find details for all events, including private ones. Add and edit events. Restore or permanently delete events from the calendar’s trash. Find the time zone setting for the calendar. Change sharing settings. Subscribe to email alerts when events are created, changed, cancelled, RSVPed to, or coming up. Permanently delete the calendar. Supplemental Documentation https://support.google.com/calendar/answer/37082 https://support.google.com/calendar/answer/37100 Google Classroom LittleSIS Teacher Review LittleSIS Teacher Review gives teachers the ability to opt-in to automated Google Classroom provisioning/rostering and provides functionality to more effectively manage automation of Google Classrooms. Teacher Review can be accessed at https://sync.littlesis.app/teacher-review . For the best experience, Teacher Review should be accessed from a computer with Google Chrome. Teacher Review Landing Page On the left side you will see invitations to automatically create and roster Google Classrooms for your classes during the upcoming semester. On the right side, the Your Active Classrooms tab lists Google Classrooms which you already own, whether they were created manually or automatically. The Scheduled Actions tab is where you will finalize your decision to accept/decline any assigned classes. You can verify the accuracy of your assigned class' rosters by clicking the    button on the top right of the class, then selecting the View Roster  option. Merging Assigned Classes Due to technical limitations, it's possible that you may have an individual section which spans multiple terms ( or the duration of the school year ) but Teacher Review interprets the academic session in such a way that it proposes creating multiple unique Google classrooms for that section. If this occurs, you can simply merge multiple assigned classes into a single Google Classroom. https://amplifiedlabs.zendesk.com/hc/en-us/articles/4402182466451-Review-and-Merge-Assigned-Classes-With-Teacher-Review Linking an Assigned Class to an Existing Google Classroom If you have already started preparing a Google Classroom prior to receiving a Teacher Review invite, you can still opt-in to automated rostering without having to redo anything! To do so, you will simply link the Teacher Review assigned class to your existing Google Classroom. https://amplifiedlabs.zendesk.com/hc/en-us/articles/4402160354707-Link-a-SIS-Class-to-an-Existing-Active-Google-Classroom-Class Accepting an Assigned Class Accepting an assigned class will automatically provision and roster the Google Classroom using enrollment data from Skyward. The Google Classroom roster will be automatically synced with Skyward data every 24 hours throughout the academic session. Click the ACCEPT  button on the assigned class(es) on the left side of the page. On the right side of the page, select the Scheduled Actions  tab. When you are ready to finalize your decision, click the FINISH SCHEDULED ACTION button in the Scheduled Actions  tab on the left side of the page. All accepted assigned classes will have their Google Classrooms created almost immediately. You can verify that the process succeeded by accessing classroom.google.com while logged in to your SBLSD account. Declining an Assigned Class Declining an assigned class will prevent a Google Classroom being automatically created or managed for that class. This is effectively an opt-out action. NOTE : If you decline automatic provisioning/rostering, you will be responsible for manually creating your Google Classrooms and maintaining their rosters throughout the year. Click the DECLINE button under the assigned class(es) on the left side of the page. On the right side of the page, select the Scheduled Actions tab. When you are ready to finalize your decision, click the FINISH SCHEDULED ACTION button in the Scheduled Actions  tab on the left side of the page. Supplemental Reference About Teacher Review Teacher Review - Help Center Google Drive Google Groups Managing Google Group Membership Requirements A Google account which is an existing member of the group with either the Owner or Manager role. Accessing the Group Membership List 1 . Access Google Groups at https://groups.google.com/ 2 . Locate the group you want to manage and click the " ⚙ " (Group settings) button 3 . Select the People > Members option from the menu on the left Adding Members 1 . Click the  button at the top of the page 2 . In the pop-up window, search for users to add as members, manager, or owners. You can add multiple users to the group at the same time. 3 . Click the  Add Members button at the bottom of the pop-up window to finish. Removing Members 1 . Hover over the profile icon of each user you intend to delete and select the checkbox that appears 2 . Once one or more users are selected, select the " ⊝ " button near the top right of the page 3 . Click the  Ok button in the pop-up window that appears Editing Permissions for an Existing Member 1 . Click on the role dropdown of the user who you want to update permissions for 2 . Select a new role for the user ( Owner, Manager, or Member ) Supplemental Documentation https://support.google.com/groups/answer/2464975 https://support.google.com/groups/answer/2465464 RapidIdentity How to Claim Your Account Overview of Account Claiming Claiming a RapidIdentity account is a process which involves the following: Proving ownership of the account via a claim code Agreeing to the SBLSD's Acceptable Use Policy (AUP) Setting a new password ( Optionally ) Setting challenge questions which are used in the event you forget your password. Claim Codes A claim code is a token which the owner of the account has knowledge of and is used to prove that the person accessing an account is the owner of it. For SBLSD accounts, the claim code is based on your employee ID or student ID. Staff Claim Codes Login to Skyward and go to Employee Access Click on Employee Information > Personal Information Click on Custom Forms > [Technology] . Your RapidIdentity claim code is displayed in the form. Student Claim Codes For students, the claim code is your student ID with leading zeroes if your ID is under 8 characters long. For example: Student ID Claim Code 0123456 00123456 1234567 01234567 New Password Requirements Students Minimum Length >= 8 characters Staff Minimum Length >= 12 characters At least 3 of the following: Minimum 1 uppercase letter Minimum 1 lowercase letter Minimum 1 number Minimum 1 special character Claiming Your Account Windows 1.  Open the Chrome browser 2. Navigate to https://sblsd.us001-rapididentity.com/ 3. At the RapidIdentity login screen, click the Claim Account button. 4 . Click on the dropdown list and select the claim policy that applies to you, then click the  Next button 5. On the following page, enter your email address and claim code. Agree to the Acceptable Use Policy, then click the  Next button 6. Set your new password ( refer to the New Password Requirements section for the minimum requirements ), then click the  Next button. This will be the password you use to log in to RapidIdentity, Google, and SBLSD Windows devices going forward. 7. ( Optional, but  recommended ) Set answers to at least 3 challenge questions, then click the Next button. If you would prefer to set challenge questions later, click the  Skip button. Chromebook 1. On the ChromeOS login screen, click the Add Person  button located near the bottom left of the screen.  2. If prompted by a white message box, click Next 3.  Proceed from step 3 of the instructions in the Windows section. How To Setup 2FA These instructions have been migrated to the Technology Services department's new documentation platform. Please refer to this link for up-to-date instructions and information regarding MFA. The content on this page is no longer maintained and will be removed in the near future. Two-Factor Authentication Methods The Technology Services department officially recommends the  TOTP method for staff - we consider it the most balanced option in terms of security and convenience Name Description Requirements SMS A temporary code is delivered to your phone via text message A mobile phone A mobile phone number entered in your RapidIdentity profile ⭐ TOTP ( time-based one-time password ) A temporary code which is continuously generated by an app on your phone A mobile phone An authenticator app such as Google Authenticator installed on your phone WebAuthn A USB security key which is plugged in to your device A physical hardware key, such as a YubiKey How to Edit Your RapidIdentity Profile         1 . Log in to RapidIdentity 2 . Click on your name in the top-right corner 3 . Select Profile Settings from the dropdown  4 . Click the Edit button 5 . Make any changes according to the instructions for your preferred authentication method below 6 . Click the  Save button Authentication Method Setup Instructions TOTP TOTP Instructions 1 . Select TOTP from the Authentication Method dropdown, then click the Save button 2 . Log out of RapidIdentity, then log back in 3 . After entering your credentials, you will receive the following prompt 4 . Open the Google Authenticator app on your phone. Select the Scan a QR code option, then scan the QR code displayed by RapidIdentity 5 . Google Authenticator will add the account and begin generating one time codes  6 . In RapidIdentity, type in the code with is currently shown by Google Authenticator, then click the Go button 7 . Success! Now you will be prompted to enter a code from Google Authenticator when you log in to RapidIdentity SMS SMS Instructions 1. Update the  Mobile Number field near the top of your profile. Ensure it is an up-to-date number where you will be receiving your one-time code. 2 . Select SMS from the Authentication Method dropdown, then click the Save button 3 . Log out of RapidIdentity, then log back in 4 . After entering your credentials, you will receive the prompt below 5. Open your cell phone and view your text messages. You should receive a message immediately after seeing the screen above. Enter the code provided into the SMS Authentication box shown previously. This is a one-time access code that can not be reused. You will receive a new code every time you log in. 6 . Success! You will now be prompted for an access code when you log in to RapidIdentity WebAuthn WebAuthn Windows Instructions 1 . Select WebAuthn from the Authentication Method dropdown, then click the Save button 2 . Log out of RapidIdentity, then log back in 3 . After entering your credentials you should receive the following prompt 4 . Plug your YubiKey in to a free USB port on your device 5 . Select the  Security Key option on the Choose where to save this passkey prompt 6 . Click the Next button   7 . Click the  OK button on the  Security key setup prompt   8 . Touch the button on your YubiKey   9 . Click the OK button on the  Passkey saved prompt   10 . Success! Now you will be prompted to insert and tap your YubiKey when you log in to RapidIdentity How To Reset Your Password If You Are Able To Login 1 . Login to RapidIdentity 2 . In the top-right corner, click on your name. A drop-down menu will appear. 3 . Click the Change Password button in the drop-down menu 4 . Follow the prompt to set a new password 5 . Click the  Save button If You Are Unable To Login 1 . Go to the RapidIdentity login page 2 . Click the Need help? link above the username field 3 . Click the  Forgot My Password button 4 . Follow the prompt to set your new password How to Print Login QR Badges For Students These instructions have been migrated to the Technology Services department's new documentation platform. Please  refer to this link for up-to-date instructions and information regarding printing login QR badges. The content on this page is no longer maintained and will be removed in the near future. Requirements One of the following RapidIdentity roles:  District QR Badge Manager ,  Building Account Manager Instructions 1 . Log in to RapidIdentity 2 . Navigate to the People module 3 . Select one of the following profile views depending on your access level: All Students - QR or My Building's Students 4 . Search for the student you want to print a QR badge for. You can search by name, username, email, grade level, or student ID. Wildcard searches are supported using the  * character. For example: - To search for students who have the word "Tim" in their name, search for *tim* - To search for students whose name  begins with "Tim", search for  tim* - To search for students whose name  ends with "othy", search for  *othy All other searches must be an exact match on a field. Searching for  tim will not return any students named "Timothy". 5 . Right click on the student result and click the  Generate QR Code option from the context menu 6 . Select the  QR Login option, then click the View button 7. RapidIdentity will open a new page with the generated QR code. From here you can adjust the layout of the QR badge ( if needed ) and print it. How to Manage Student Accounts These instructions have been migrated to the Technology Services department's new documentation platform. Please  refer to this link for up-to-date instructions and information regarding student account management. The content on this page is no longer maintained and will be removed in the near future. Requirements One of the following RapidIdentity roles:  District QR Badge Manager ,  Building Account Manager OR be the primary teacher of a class with active student enrollments Searching For Student Accounts 1 . Log in to RapidIdentity 2 . Navigate to the People module 3 . Select one of the following profile views depending on your access level Profile View Name Description Requirement All Students - QR This view is exclusively used at the district level for managing QR badges. Returns all students. District QR Badge Manager role. 🏫 My Building's Students This view is intended for use by building administrators and librarians. It will show students who share a common location assignment with you. Building Account Manager role. 🎓 My Students This view is intended for use by teachers. It will show students who are enrolled in your class(es). Be the primary teacher of a Skyward class with at least 1 active student enrollment 4 . Search for a student. You can search by name, username, email, grade level, primary location, or student ID. Wildcard searches are supported using the  * character. For example: To search for students who have the word "Tim" in their name, search for *tim* To search for students whose name  begins with "Tim", search for  tim* To search for students whose name  ends with "othy", search for  *othy All other searches must be an exact match on a field. Searching for  tim will not return any students named "Timothy". Viewing Account Details 1 . Right click on a student result and click the  View Details option from the context menu The information available for student accounts includes their name, home phone number, email, username, account status flags ( disabled, locked, claimed ), grade, locations, teachers, classes, and more. 2 . When you are finished, click the  Close button in the bottom-left of the details pane. Optionally, you can keep the details pane open while browsing results by clicking the pushpin icon on the top-left of the pane. Generating QR Badges You can generate QR codes in bulk by selecting multiple results. This will format the page in a way that makes it easier to cut out the badges. 1 . Right click on a student result and click the Generate QR Code option from the context menu 2 . Select the  QR Login option, then click the View button 3 . RapidIdentity will open a new page with the generated QR code. From here you can adjust the layout of the QR badge ( if needed ) and print it. Unlocking Accounts 1 . Right click on a student result and click the  Unlock option from the context menu 2 . When prompted, click the  Yes button Changing Passwords If you are changing the password for a student who logs in to RapidIdentity with a QR badge, they will require a new QR code to be generated after their password is changed 1 . Right click on a student result and click the  Change Password  option from the context menu 2 . Click the  Yes button 3 . Enter a new password that complies with the minimum requirements for the account's password policy. If the account belongs to a secondary student ( 6-12 ), we recommend selecting the User Must Change Password At Next Login option so that the student may set their own password after re-gaining access to their account. 4 . Click the Save button It may take several seconds for the password change to complete depending on the current system load New RapidIdentity Dashboard 2024 Settings Setting Description Recents Toggles showing your recently opened apps at the top of the page Density Adjusts the spacing between folder and app icons App Size Adjusts the size of folder and app icons Mode Switches between a light and dark theme Sort By Adjusts the order which folders and apps are sorted by Custom Apps Switching Between the New & Old Dashboards Switch to the old dashboard Switch to the new dashboard Get Early Access to The New Dashboard Open the RapidIdentity Requests module Select Entitlements > Catalog from the menu on the left Locate the  New RapidIdentity Dashboard entitlement, then click the Request button which will open a popup Click the  Request button in the popup Wait a few moments for the request to automatically be fulfilled, then navigate to sblsd.us001-rapididentity.com . Wiki Wiki Standards & Style Guide BookStack User Docs https://www.bookstackapp.com/docs/user/content-overview/ Basic Do's and Dont's Do Don't Embed links to other wiki pages that exist as supplemental instructions/information which are relevant to your guide, but not specific to it Reiterate instructions or reference material which exists as their own wiki page Paste text without the source formatting ( CTRL + Shift + V ), then apply formatting within the wiki's page editor Paste text with source formatting ( CTRL + V ). Fonts, text color, and background colors vary depending on each system's and user's personal settings Use AP title case for page titles and headers Use inconsistent or incorrect capitalization in page titles and headers Call attention to UI elements by either bolding them, or using an inline image of the UI element when writing instructions. For example: Click the  Save button or Click the button Use screenshots of an entire page in order to visualize or label UI elements for step by step instructions, unless there is a good reason to. Technical Writing Resources Provider Link(s) Google https://developers.google.com/style Microsoft https://learn.microsoft.com/en-us/style-guide/welcome/ Apple https://support.apple.com/guide/applestyleguide/welcome/web Recommended Tools  Provider Link(s) Notes ScreenToGif https://www.screentogif.com/ Useful for making quick GIFs to demonstrate navigating UIs Zoom How to Login to Zoom From the Web 1 . Log in to RapidIdentity 2 . Click the Zoom application on the Dashboard If you don't see Zoom bookmarked on your RapidIdentity dashboard, open the Applications module and select it from the list of available apps 3 . Click the Sign In button From the Zoom App 1 . Open the Zoom application 2 . Click the  Sign In button 3 . Click the  SSO button under the " or sign in with" section 4 . Enter  sblsd in the  Company Domain field 5 . Click the  Continue button 6 . Your browser will launch in order to authenticate using SSO. If you are not already logged in to RapidIdentity, you will be prompted to log in. 7 . When prompted by your browser, click the Open Zoom Meeting s button  How to Allow External Participants in Zoom Meetings Overview Staff members may disable the setting which restricts their Zoom meeting such that any participants must be logged in to Zoom in order to join. The SBLSD Technology Services department recommends keeping this setting enabled in most situations for security purposes, however there are valid use cases where temporarily disabling this restriction may be necessary, such as when hosting remote parent-teacher conferences. Steps 1-4 covers the process of adjusting the Zoom account-level setting which requires participants of your meetings to have a Zoom account when joining your meeting via the web. Steps 5-6 addresses changing the meeting-level setting which requires the participants to use a SBLSD Zoom account. Changing both settings is necessary to allow external users to join your Zoom meeting without a Zoom account. Steps 1 . Log in to your SBLSD Zoom account on the web If you're already logged in to the Zoom app, you can launch the web interface by clicking on your profile picture in the top-right corner and selecting My Profile 2 . Navigate to Personal > Settings 3 . Select the Meeting tab 4 . In the Security section, toggle the Only authenticated users can join meetings from Web client setting as needed 5 . Navigate to Personal > Meetings , then click the Edit button on your meeting 6 . Scroll down to the Security section and disable the Require authentication to join option Intercoms There are two different types of intercom systems throughout the district. These documents will help you perform the necessary tasks to fix the most common problems with each system. Informacast ( THE, ELC, EHE, SHS ) The Informacast system is managed through a web portal found at ip (10.1.1.118) from your browser. Single sign on is not configured for this application so you will need to speak with the Systems Engineer for access if it has not been granted previously.  Adjusting the volume on a clock:  Login to to the web interface, and click on hardware in the left-hand column.  Click "Speakers and InformaCast Desktop Notifiers" this will list all of the speakers controlled by the InformaCast system.  Find the speaker you wish to modify which are labeled by school and room number (EHE Classroom 103). To the right of this click on the kebab icon( 3 stacked dots) to bring up the options for that individual clock and click increase or decrease volume as needed.  Changing the Bell Schedule.:  From the home screen in the left hand column, click on "Bells" and then click on "Ring Lists" Here you will see a list of all the schedules for each building. Click on the schedule for the building you wish you modify and it will bring you to the list of bells currently scheduled to ring.  You will see a list of each bell with three  ExploreLearning Apps Gizmos, Reflex, Frax, Science4Us How to Assign Product Access to Students Student accounts are automatically created and rostered in ExploreLearning ( Reflex, Frax, etc. ) by Clever. However, new students are not assigned product access by default and will initially be unable to login to ExploreLearning app(s) until they are given an assignment. Instructions 1 . Select your class from the ExploreLearning landing page. 2 . Locate the student(s) in your roster who don't have product access - they are indicated by a red exclamation point next to their name. 3 . Click on the student's name to bring up their profile, then click on either of the greyed out product icons at the top. 4 . A new window will appear. Click on the assignment dropdown and select an appropriate option for the student. When you're finished, click the Accept button to save the product assignment for this student. 5 . Repeat steps 3-4 as necessary for other products which haven't been assigned to the student yet. Reference https://explorelearning.my.site.com/help/s/article/Provide-Change-Student-Product-Assignments https://explorelearning.my.site.com/help/s/article/Enabling-Reflex-Frax-and-Science4Us-for-your-Student https://explorelearning.my.site.com/help/s/article/Reflex-Rostering-FAQ THE METAVERSE LastPass New Page Data Privacy Complaint Form Chromebooks How to Set the Keyboard Layout to English (US) These instructions have been migrated to the Technology Services department's new documentation platform. Please  refer to this link to keep up with the most up-to-date instructions and information. The content on this page is no longer maintained and will be removed in the near future. 1) While at the sign-in screen, click the system tray located in the bottom-right corner 2)  Click the Keyboard menu button 3)  Select the English (US) keyboard option It's easy to accidentally change the keyboard layout through shortcuts without even realizing it! If your Chromebook's keyboard layout gets changed back unintentionally, try pressing the CTRL +  Space keys to swap between the 2 most recent layouts.