2023.07.26 - RapidIdentity Maintenance

This maintenance period has ended

Technology Services will be implementing upgrades to the SBLSD account automation and sync pipelines in RapidIdentity between 7/28 - 7/29. This process may take between 12-24 hours.

Impacted Areas During the Upgrade Process

• 2FA
  • You might not receive a 2FA prompt (only applies to users who have 2FA enabled)
• SSO
  • SSO to certain applications might not work correctly
  • You should still be able to access Google services (Gmail, Drive, Calendar, etc.) without any interruptions
• Account claiming
  • Claiming accounts may not work
• Password resets
  • You may be unable to reset your password.
• Account syncing
  • New accounts will not be provisioned
  • Existing accounts will not be updated or synced
• Group syncing
  • Changes to email group memberships will not be synced
• Waivers system
  • Reviewers will be unable to access the waiver system admin panel
  • Skyward data will be unavailable
  • Student ID matching will not be performed when a waiver is submitted 
• Technology support
  
  • The Technology Services team will be unable to manually update accounts or change passwords until the upgrade is complete