# How to Manage Student Accounts

<p class="callout warning">**These instructions have been migrated to the Technology Services department's new documentation platform. Please [refer to this link](https://sumnersd.getoutline.com/s/abe5eea0-fa4e-4a5b-b1fc-6a1f946373aa/doc/managing-student-accounts-XSfChZMaax) for up-to-date instructions and information regarding student account management. The content on this page is no longer maintained and will be removed in the near future.**</p>


#### Requirements

---

1. One of the following RapidIdentity roles: `District QR Badge Manager`, `Building Account Manager`
2. OR be the primary teacher of a class with active student enrollments

#### Searching For Student Accounts

---

**1**. Log in to [RapidIdentity](https://sblsd.us001-rapididentity.com/)

**2**. Navigate to the **People** module

<table border="1" id="bkmrk--2" style="border-collapse: collapse; width: 29.2593%; height: 335px;"><colgroup><col style="width: 100%;"></col></colgroup><tbody><tr><td>[![image.png](https://wiki.sumnersd.org/uploads/images/gallery/2023-08/scaled-1680-/FrsYR6RrruCBXtNm-image.png)](https://wiki.sumnersd.org/uploads/images/gallery/2023-08/FrsYR6RrruCBXtNm-image.png)

</td></tr></tbody></table>

**3**. Select one of the following profile views depending on your access level

<table border="1" id="bkmrk-profile-view-name-de" style="border-collapse: collapse; width: 100%; height: 226.844px;"><colgroup><col style="width: 30.8896%;"></col><col style="width: 44.1104%;"></col><col style="width: 24.9588%;"></col></colgroup><tbody><tr style="height: 29.4583px;"><td style="height: 29.4583px; background-color: rgb(194, 224, 244);">**Profile View Name**</td><td style="height: 29.4583px; background-color: rgb(194, 224, 244);">**Description**</td><td style="height: 29.4583px; background-color: rgb(194, 224, 244);">**Requirement**</td></tr><tr style="height: 57.4583px;"><td style="height: 57.4583px;">`All Students - QR`  
</td><td style="height: 57.4583px;">This view is exclusively used at the district level for managing QR badges. Returns all students.

</td><td style="height: 57.4583px;">`District QR Badge Manager` role.  
</td></tr><tr style="height: 79.8542px;"><td style="height: 79.8542px;">`🏫 My Building's Students`  
</td><td style="height: 79.8542px;">This view is intended for use by building administrators and librarians. It will show students who share a common location assignment with you.

</td><td style="height: 79.8542px;">`Building Account Manager` role.  
</td></tr><tr style="height: 60.073px;"><td style="height: 60.073px;">`🎓 My Students`  
</td><td style="height: 60.073px;">This view is intended for use by teachers. It will show students who are enrolled in your class(es).

</td><td style="height: 60.073px;">1. Be the primary teacher of a Skyward class with at least 1 active student enrollment

</td></tr></tbody></table>

<table border="1" id="bkmrk--3" style="border-collapse: collapse; width: 29.2593%; height: 277px;"><colgroup><col style="width: 100%;"></col></colgroup><tbody><tr><td>[![image.png](https://wiki.sumnersd.org/uploads/images/gallery/2023-09/scaled-1680-/viB7ZwPsL4pyBclT-image.png)](https://wiki.sumnersd.org/uploads/images/gallery/2023-09/viB7ZwPsL4pyBclT-image.png)

</td></tr></tbody></table>

**4**. Search for a student. You can search by name, username, email, grade level, primary location, or student ID.

<table border="1" id="bkmrk-wildcard-searches-ar" style="border-collapse: collapse; width: 100%;"><colgroup><col style="width: 99.8765%;"></col></colgroup><tbody><tr><td>Wildcard searches are supported using the `*` character. For example:

- To search for students who have the word "Tim" in their name, search for `*tim*`
- To search for students whose name <span style="text-decoration: underline;">begins</span> with "Tim", search for `tim*`
- To search for students whose name <span style="text-decoration: underline;">ends</span> with "othy", search for `*othy`

All other searches must be an **exact** match on a field. Searching for `tim` will not return any students named "Timothy".

</td></tr></tbody></table>

#### Viewing Account Details

---

**1**. Right click on a student result and click the **View Details** option from the context menu

The information available for student accounts includes their name, home phone number, email, username, account status flags (*disabled, locked, claimed*), grade, locations, teachers, classes, and more.

<table border="1" id="bkmrk--5" style="border-collapse: collapse; width: 33.0864%; height: 523px;"><colgroup><col style="width: 100%;"></col></colgroup><tbody><tr><td>[![image.png](https://wiki.sumnersd.org/uploads/images/gallery/2023-09/scaled-1680-/4jwU06VsVkRbOGgP-image.png)](https://wiki.sumnersd.org/uploads/images/gallery/2023-09/4jwU06VsVkRbOGgP-image.png)

</td></tr></tbody></table>

**2**. When you are finished, click the **Close** button in the bottom-left of the details pane. Optionally, you can keep the details pane open while browsing results by clicking the pushpin icon on the top-left of the pane.

#### Generating QR Badges

---

<p class="callout info">You can generate QR codes in bulk by selecting multiple results. This will format the page in a way that makes it easier to cut out the badges.</p>

**1**. Right click on a student result and click the **Generate QR Code** option from the context menu

<table border="1" id="bkmrk--7" style="border-collapse: collapse; width: 41.9753%; height: 333px;"><colgroup><col style="width: 100%;"></col></colgroup><tbody><tr><td>[![image.png](https://wiki.sumnersd.org/uploads/images/gallery/2023-09/scaled-1680-/u4blNXcpkDdL9KzB-image.png)](https://wiki.sumnersd.org/uploads/images/gallery/2023-09/u4blNXcpkDdL9KzB-image.png)

</td></tr></tbody></table>

**2**. Select the **QR Login** option, then click the **View** button

<table border="1" id="bkmrk--8" style="border-collapse: collapse; width: 41.7284%; height: 482px;"><colgroup><col style="width: 100%;"></col></colgroup><tbody><tr><td>[![image.png](https://wiki.sumnersd.org/uploads/images/gallery/2024-02/scaled-1680-/1DLHdyrZhwcUWwof-image.png)](https://wiki.sumnersd.org/uploads/images/gallery/2024-02/1DLHdyrZhwcUWwof-image.png)

</td></tr></tbody></table>

**3**. RapidIdentity will open a new page with the generated QR code. From here you can adjust the layout of the QR badge (*if needed*) and print it.

<table border="1" id="bkmrk--9" style="border-collapse: collapse; width: 42.3457%; height: 230.219px;"><colgroup><col style="width: 100%;"></col></colgroup><tbody><tr style="height: 230.219px;"><td style="height: 230.219px;">[![image.png](https://wiki.sumnersd.org/uploads/images/gallery/2023-08/scaled-1680-/8IpcKxndw6WqiCqS-image.png)](https://wiki.sumnersd.org/uploads/images/gallery/2023-08/8IpcKxndw6WqiCqS-image.png)

</td></tr></tbody></table>

#### Unlocking Accounts

---

**1**. Right click on a student result and click the **Unlock** option from the context menu

<table border="1" id="bkmrk--11" style="border-collapse: collapse; width: 42.0988%; height: 265px;"><colgroup><col style="width: 100%;"></col></colgroup><tbody><tr><td>[![image.png](https://wiki.sumnersd.org/uploads/images/gallery/2023-09/scaled-1680-/zXA4JwBxkkWg0ogJ-image.png)](https://wiki.sumnersd.org/uploads/images/gallery/2023-09/zXA4JwBxkkWg0ogJ-image.png)

</td></tr></tbody></table>

**2**. When prompted, click the **Yes** button

<table border="1" id="bkmrk--12" style="border-collapse: collapse; width: 41.9753%; height: 342px;"><colgroup><col style="width: 100%;"></col></colgroup><tbody><tr><td>[![image.png](https://wiki.sumnersd.org/uploads/images/gallery/2023-09/scaled-1680-/QOaXlRQWZupVA7dF-image.png)](https://wiki.sumnersd.org/uploads/images/gallery/2023-09/QOaXlRQWZupVA7dF-image.png)

</td></tr></tbody></table>

#### Changing Passwords

---

<p class="callout warning">If you are changing the password for a student who logs in to RapidIdentity with a QR badge, they will require a new QR code to be generated after their password is changed</p>

**1**. Right click on a student result and click the **Change Password** option from the context menu

<table border="1" id="bkmrk--14" style="border-collapse: collapse; width: 41.358%; height: 171px;"><colgroup><col style="width: 100%;"></col></colgroup><tbody><tr><td>[![image.png](https://wiki.sumnersd.org/uploads/images/gallery/2023-09/scaled-1680-/Lt2shRXcuTIfL5uf-image.png)](https://wiki.sumnersd.org/uploads/images/gallery/2023-09/Lt2shRXcuTIfL5uf-image.png)

</td></tr></tbody></table>

**2**. Click the **Yes** button

<table border="1" id="bkmrk--15" style="border-collapse: collapse; width: 40.4938%; height: 283px;"><colgroup><col style="width: 100%;"></col></colgroup><tbody><tr><td>[![image.png](https://wiki.sumnersd.org/uploads/images/gallery/2023-09/scaled-1680-/2HVYy3U2ksLE13vg-image.png)](https://wiki.sumnersd.org/uploads/images/gallery/2023-09/2HVYy3U2ksLE13vg-image.png)

</td></tr></tbody></table>

**3**. Enter a new password that complies with the minimum requirements for the account's password policy. If the account belongs to a secondary student (*6-12*), we recommend selecting the **User Must Change Password At Next Login** option so that the student may set their own password after re-gaining access to their account.

<table border="1" id="bkmrk--16" style="border-collapse: collapse; width: 40.4938%; height: 330px;"><colgroup><col style="width: 100%;"></col></colgroup><tbody><tr><td>[![image.png](https://wiki.sumnersd.org/uploads/images/gallery/2023-09/scaled-1680-/D5zFdh2eyHRsHyE5-image.png)](https://wiki.sumnersd.org/uploads/images/gallery/2023-09/D5zFdh2eyHRsHyE5-image.png)

</td></tr></tbody></table>

**4**. Click the **Save** button

<p class="callout info">It may take several seconds for the password change to complete depending on the current system load</p>