How to Manage Student Accounts

Requirements

One of the following RapidIdentity roles: District QR Badge Manager, Building Account Manager

Searching For Student Accounts

2. Navigate to the People module

3. Select one of the following profile views depending on your access level: All Students - QR or My Building's Students

4. Search for a student. You can search by name, username, email, grade level, primary location, or student ID.

Wildcard searches are supported using the * character. For example:

To search for students who have the word "Tim" in their name, search for *tim*
To search for students whose name begins with "Tim", search for tim*
To search for students whose name ends with "othy", search for *othy

All other searches must be an exact match on a field. Searching for tim will not return any students named "Timothy".

Viewing Account Details

1. Right click on a student result and click the View Details option from the context menu

The information available for student accounts includes their name, home phone number, email, username, account status flags (disabled, locked, claimed), grade, locations, teachers, classes, and more.

2. When you are finished, click the Close button in the bottom-left of the details pane. Optionally, you can keep the details pane open while browsing results by clicking the pushpin icon on the top-left of the pane.

Generating QR Badges

You can generate QR codes in bulk by selecting multiple results

1. Right click on a student result and click the Generate QR Code option from the context menu

2. Select the Secure option, then click the View button

3. RapidIdentity will open a new page with the generated QR code. From here you can adjust the layout of the QR badge (if needed) and print it.

Unlocking Accounts

1. Right click on a student result and click the Unlock option from the context menu

2. When prompted, click the Yes button

Changing Passwords

If you are changing the password for a student who logs in to RapidIdentity with a QR badge, they will require a new QR code to be generated when their password is changed

1. Right click on a student result and click the Change Password option from the context menu

2. Click the Yes button

3. Enter a new password that complies with the minimum requirements for the account's password policy. If the account belongs to a secondary student (6-12), we recommend selecting the User Must Change Password At Next Login option so that the student may set their own password after re-gaining access to their account.

4. Click the Save button

It may take several seconds for the password change to complete depending on the current system load