Self-Service 2FA Setup
Two-Factor Authentication Methods
Name | Description | Requirements |
SMS | A temporary code which delivered to your phone via text message |
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TOTP (time-based one-time password) | A temporary code which is continuously generated by an app on your phone |
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WebAuthn | A USB security 'key' which is plugged in to your device |
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Important Information
You might become locked out of your account if you enable the SMS authentication method without having a properly formatted phone number in your RapidIdentity profile. See SMS instructions for formatting details.
Changing Your Preferred Authentication Method
1). Log in to RapidIdentity 2). Click on your name in the top-right corner 3). Select Profile Settings from the dropdown 4). Click the Edit button 5). Select an option from the Authentication Method dropdown 6). Click the Save button |
TOTP
TOTP Instructions
1. Select the "TOTP" option for your Authentication Method
2. Click the button in the bottom right corner of your profile
3. Log out of RapidIdentity
4. Log in to your RapidIdentity account at https://sblsd.us001-rapididentity.com/
5. You should now see a screen with a QR code and instructions
6. Open the Google Authenticator app on your phone. Select the Scan a QR code option, then scan the QR code presented by RapidIdentity
7. The account will be added to your Google Authenticator app, and it should start generating temporary codes
8. In RapidIdentity, type in the code with is currently shown by Google Authenticator, then click the Go button
9. You are finished setting up TOTP 2FA. Now, whenever you log in to RapidIdentity you will be prompted to enter a code from Google Authenticator.
SMS
SMS Instructions
1. Edit your contact number at the top of your profile. Ensure it is your up-to-date mobile number that you will be receiving your one-time code. This method of authentication requires your mobile number to be listed under "mobile", and not "office". It is okay to be listed in both spots as long as "mobile" is included.
Format: (555)-555-5555
2. Select the "SMS" option for your Authentication Method
3. Click the button in the bottom right corner of your profile
4. Log out of RapidIdentity
5. Log in to your RapidIdentity account at https://sblsd.us001-rapididentity.com/
6 . After entering your credentials, you will receive this prompt below:
6. Open your cell phone and view your text messages. You should receive a message immediately after seeing the screen above. Enter the code provided into the SMS Authentication box shown previously. This is a one-time access code that can not be reused. You will have a new code every time you log in.
7. Success! You should now be signed in. No further action is necessary. If you receive an error message during the process of setting up your SMS 2FA, please call the technology department (x6111) for further assistance.
WebAuthn
WebAuthn Instructions
1. Select the WebAuthn option for your authentication method