Self-Service 2FA Setup

Two-Factor Authentication Methods

Name	Description	Requirements
SMS	A temporary code delivered to your phone via text message	A mobile phone A mobile phone number entered in your RapidIdentity profile
TOTP (time-based one-time password)	A temporary code which is continuously generated by an app on your phone	A mobile phone An authenticator app such as Google Authenticator installed on your phone
WebAuthn	A USB security key which is plugged in to your device	A physical hardware key, such as a YubiKey

Changing Your Preferred Authentication Method

1). Log in to RapidIdentity

2). Click on your name in the top-right corner

3). Select Profile Settings from the dropdown

4). Click the Edit button

5). Select an option from the Authentication Method dropdown

6). Click the Save button

TOTP

TOTP Instructions

1. Select TOTP from the Authentication Method dropdown, then click the Save button

3. Log out of RapidIdentity, then log back in

4. After entering your credentials, you will receive the following prompt

5. Open the Google Authenticator app on your phone. Select the Scan a QR code option, then scan the QR code displayed by RapidIdentity

6. Google Authenticator will add the account and begin generating one time codes

7. In RapidIdentity, type in the code with is currently shown by Google Authenticator, then click the Go button

8. You are finished setting up TOTP 2FA. Now, whenever you log in to RapidIdentity you will be prompted to enter a new code from Google Authenticator.

SMS

SMS Instructions

1. Update the Mobile Number field near the top of your profile. Ensure it is an up-to-date number where you will be receiving your one-time code.

2. Select SMS from the Authentication Method dropdown, then click the Save button

3. Log out of RapidIdentity, then log back in

4 . After entering your credentials, you will receive the prompt below

5. Open your cell phone and view your text messages. You should receive a message immediately after seeing the screen above. Enter the code provided into the SMS Authentication box shown previously. This is a one-time access code that can not be reused. You will receive a new code every time you log in.

7. Success! You should now be signed in. No further action is necessary. If you receive an error message during the process of setting up your SMS 2FA, please call the technology department (x6111) for further assistance.

WebAuthn

WebAuthn Instructions

1. Select the WebAuthn option for your authentication method