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2023.07.26 - RapidIdentity Maintenance

This maintenance period has ended

Technology Services will be implementing upgrades to the SBLSD account automation and sync pipelines in RapidIdentity between 7/28 - 7/29. This process may take between 12-24 hours.

Impacted Areas During the Upgrade Process

  • 2FA
    • You might not receive a 2FA prompt (only applies to users who have 2FA enabled)
  • SSO
    • SSO to certain applications might not work correctly
    • You should still be able to access Google services (Gmail, Drive, Calendar, etc.) without any interruptions
  • Account claiming
    • Claiming accounts may not work
  • Password resets
    • You may be unable to reset your password.
  • Account syncing
    • New accounts will not be provisioned
    • Existing accounts will not be updated or synced
  • Group syncing
    • Changes to email group memberships will not be synced
  • Waivers system
    • Reviewers will be unable to access the waiver system admin panel
    • Skyward data will be unavailable
    • Student ID matching will not be performed when a waiver is submitted 
  • Technology support
    • The Technology Services team will be unable to manually update accounts or change passwords until the upgrade is complete
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